Kimberly Majano
West Babylon,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
Work History
General Manager
Staples
04.2019 - Current
- Coach every manager and supervisor to create a culture of consultative selling and total solutions
- Early roll out store for TSA making 110K in sales the first year
- Received an award for top 10% in the district for customer service score in 2020
- Overall leadership of running a store; additional responsibilities as needed or assigned
- Provide strong leadership in community, customer service, sales, and team development
- Ensure that the store culture embodies Staples values and its commitment to the community
- Develop a consultative and customer centric environment for the small business customer
- Empower my team to learn, grow and deliver through teaching, coaching and inspiring
- Lead merchandise sales, print & marketing services and retail operations
- Drive profitable sales and margin while reducing variability and improving performance
- Hold myself and my team accountable for flawless execution of operational excellence.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Sales Manager
Staples
12.2016 - 05.2019
- Led and cultivated a high preforming team that focuses on solution and selling
- Provided pristine and positive customer service to maintain the goal of a platinum NPS score
- Motivated and drove the team by creating a culture of selling with an emphasis on developing ongoing professional relationships with top customers
- Drove all metrics and services and exceeded company budget
- Set clear expectations with the goal of achieving store sales goals and profit targets
- Hiring, coaching, and retaining talented associates for key roles and setting clear performance expectations
- Shared responsibilities as Manager on duty and total store operations
- Maintained accountability for results within the technology and mobile department
- Oversaw the completion of required training for all store associates.
Team Supervisor
Staples
07.2014 - 12.2016
- Coached and mentored sales associates on building rapport, comfortability connecting and presenting solutions to identify and take action on selling opportunities throughout the store
- High customer engagement and demonstrated the ability to multitask & assign operational needs based on customer traffic
- Responsible for managing selling floor & operational activities to maintain an environment that strengthens the brand.
Inventory specialist
Staples
11.2010 - 07.2014
- Ensured back of house operations (all store returns, damages, zero balance walk) and truck process are consistent to company standards to maintain stock levels effectively
- Provided an inviting environment for the customers by maintaining a neat and clean store.
Cashier
Staples
08.2009 - 11.2010
- Processed and received payments via the cash register
- Greeted & helped customers by addressing any questions/problems that they may have.
Education
Massapequa High School
Massapequa, NY06-2007
Skills
- Proficient in the Microsoft Office
- Expert in Customer Service and solving customer issues
- Ability to multitask and makes decisions under pressure
- Experienced in operational and sale aspects of retail
- Skilled with AS400 Galaxy System
- Expert with time management and organization
- Project Management
- Expense Control
- Loss Prevention
- Schedule Management
- Sales
- P&L Management
Timeline
General Manager
Staples
04.2019 - Current
Sales Manager
Staples
12.2016 - 05.2019
Team Supervisor
Staples
07.2014 - 12.2016
Inventory specialist
Staples
11.2010 - 07.2014
Cashier
Staples
08.2009 - 11.2010
Massapequa High School
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