Kimberly Malcomb
Ferris,TX
Summary
Results-oriented professional with robust background in product management, agile frameworks, as well as Claims Operations. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Product Owner
Healthaxis
Dallas, Tx
10.2018 - Current
- Led cross-functional teams to prioritize product backlog and drive development cycles.
- Collaborated with stakeholders to define product vision and roadmap, ensuring alignment with business goals.
- Facilitated agile ceremonies, including sprint planning and retrospectives, to optimize team performance.
- Analyzed user feedback and metrics to refine product features and enhance user experience continuously.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Senior Compliance Analyst
Healthmarkets Insurance
North Richland Hills, TX
10.2017 - 10.2018
- Led compliance audits to ensure adherence to regulatory standards and internal policies.
- Conducted investigations into compliance violations, recommending corrective actions as necessary.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Warned violators of infractions or penalties.
- Assisted with development of compliance objectives and strategies.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
Customer Service Supervisor
MultiPlan
Arlington, Tx
06.2016 - 10.2017
- Led customer service team to enhance service delivery and resolve escalated issues efficiently.
- Developed training programs to improve staff performance and customer interaction skills.
- Implemented quality assurance processes, ensuring adherence to service standards and protocols.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Business Analyst
HealthSmart Benefit Solutions
Irving, TX
10.2015 - 06.2016
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Helped deploy system enhancements to improve field operations.
Claims Manager
Healthmarkets Insurance
North Richland Hills, TX
04.2003 - 09.2015
- Led claims processing team to ensure timely and accurate claim resolutions.
- Developed and implemented training programs for new claims staff, enhancing operational efficiency.
- Analyzed claims data to identify trends, driving strategic improvements in claims management processes.
- Oversaw compliance with regulatory requirements, reducing risk exposure within the claims department.
- Mentored junior staff on best practices in claims handling, fostering a culture of continuous improvement.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
Education
High School Diploma -
Lamar High School
Arlington, TX06-1982
Skills
- Release planning
- Business analysis
- Product backlog management
- Roadmap development
- Planning and organization
- Team motivation
- Team management
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Product Owner
Healthaxis
10.2018 - Current
Senior Compliance Analyst
Healthmarkets Insurance
10.2017 - 10.2018
Customer Service Supervisor
MultiPlan
06.2016 - 10.2017
Business Analyst
HealthSmart Benefit Solutions
10.2015 - 06.2016
Claims Manager
Healthmarkets Insurance
04.2003 - 09.2015
High School Diploma -
Lamar High School