Kimberly Maldonado
El Paso,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Wing Daddy's Sauce House. Proven track record in enhancing customer satisfaction and optimizing labor resources. Skilled in coaching and mentoring staff while implementing effective inventory control measures to minimize waste and drive operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Wing Daddy's Sauce House
El Paso, Tx
09.2024 - 05.2026
- Assisted in daily operational management, ensuring smooth workflow and efficient service delivery.
- Coordinated FOH staff schedules to optimize labor resources and enhance customer satisfaction.
- Trained new employees on menu offerings, service standards, and health regulations.
- Implemented inventory control measures to reduce waste and maintain stock levels.
Customer Service Representative
Spectrum- Charter Communications
El Paso, TX
12.2022 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Led initiatives to improve overall customer satisfaction scores through targeted engagement strategies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Manager
Popeyes® Louisana Kitchen
El Paso, TX
09.2023 - 09.2024
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Shift Manager
The Shack Wings and Brews
El Paso, TX
06.2019 - 07.2021
- Collaborated with management on promotional initiatives, driving sales and customer engagement.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma -
Eastwood High School
El Paso, TX06.2019
Skills
- Customer service
- Team leadership
- Decision-making
- Team motivation
- Goal setting
- Employee scheduling
- Cost control
- Verbal and written communication
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Wing Daddy's Sauce House
09.2024 - 05.2026
Shift Manager
Popeyes® Louisana Kitchen
09.2023 - 09.2024
Customer Service Representative
Spectrum- Charter Communications
12.2022 - 05.2023
Shift Manager
The Shack Wings and Brews
06.2019 - 07.2021
High School Diploma -
Eastwood High School