Kimberly Mangrum
Nashville,TN
Summary
Accomplished Program Manager with a proven track record at TennCare, adept in strategic planning and project management. Excelled in building stakeholder relationships and leading cross-functional teams to exceed objectives. Skilled in problem-solving and detail-oriented approaches, significantly enhancing program efficiency and team cohesion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager
TennCare
01.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines.
Program Coordinator
TennCare
07.2022 - 01.2023
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Managed Care Specialist
TennCare
12.2020 - 07.2022
- Supervised Temporary Resource Staff for a year as a Managed Care Specialist
- Developed training programs for new hires to quickly familiarize them with company policies and procedures.
Probation Officer 2
Davidson County Juvenile Court
10.2007 - 11.2015
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
Education
Bachelor of Science - Public Management
Austin Peay State University
Clarksville, TN05-2007
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
Accomplishments
Served as a member on the Legislative Committee for the Tennessee Juvenile Court Services Association.
Wicklander and Zulawski Certified in Interrogation.
Certification
Wicklander and Zulawski Interrogation
Timeline
Program Manager
TennCare
01.2023 - Current
Program Coordinator
TennCare
07.2022 - 01.2023
Managed Care Specialist
TennCare
12.2020 - 07.2022
Probation Officer 2
Davidson County Juvenile Court
10.2007 - 11.2015
Wicklander and Zulawski Interrogation
Bachelor of Science - Public Management
Austin Peay State University
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