Kimberly Marriott
Houston,TX
Summary
Proven problem-solver and customer service expert, adept at resolving conflicts and increasing customer loyalty, as demonstrated at Euro Direct Auto Parts. Skilled in handling high-pressure situations with professionalism and empathy. Flexible and punctual, with a track record of working efficiently to meet business needs. Achievements include maintaining excellent accuracy in transactions and significantly improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Rep
Euro Direct Auto Parts
07.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier/ Delivery Assistance
Quick Chick
02.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/server
Pastry Passions
02.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
St Mary’s High
Kingston JamaicaSkills
Good customer service
Problem solving
Flexibility
Good punctuality
Work under pressure
Timeline
Customer Service Rep
Euro Direct Auto Parts
07.2022 - 07.2024
Cashier/ Delivery Assistance
Quick Chick
02.2020 - 03.2022
Cashier/server
Pastry Passions
02.2018 - 08.2019
St Mary’s High
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