Kimberly Marshall
Castleton,VT
Summary
Library professional with focus on managing circulation operations and improving user experiences. Consistently enhances service delivery through strong organizational skills and effective communication. Known for collaborative team efforts and adaptability to changing needs, ensuring reliability and smooth operations.
Overview
20
20
years of professional experience
Work History
Circulation Supervisor & Building Manager
Middlebury College
04.2005 - Current
- Hire and train Student workers to help staff the Circulation service point.
- Addressed patron inquiries promptly, providing exceptional customer service and resolving issues as they arose.
- Collaborated with other department supervisors to maintain desk coverage during open hours and for closing.
- Conducted regular building inspections to ensure cleanliness and put in work orders.
- Managed a team of student colleagues, ensuring proper training and adherence to library policies.
- Provided guidance to patrons on using electronic resources such Primo.
- Advise Patrons of Library Services available to them such as ILL, research help, helpdesk and media services.
- Developed strong relationships with other departments across campus to efficiently collaborate and problem solve.
- Work with Events Management on Atrium Displays and events held within the library.
- Maintained a safe environment for both employees and patrons by regularly reviewing emergency protocols and conducting safety drills.
- Created welcoming and comfortable space by keeping library clean and organized.
Education
Associate of Arts - General Studies & Neuroscience
Community College of Vermont
Middlebury, VT06-2021
Associate of Arts - Religion
Middlebury College
Middlebury, VT06-2021
Skills
- Customer service
- Team management
- Employee training
- Facility management
- Event coordination
- Safety protocols
- Library operations
- Project Management
Timeline
Circulation Supervisor & Building Manager
Middlebury College
04.2005 - Current
Associate of Arts - General Studies & Neuroscience
Community College of Vermont
Associate of Arts - Religion
Middlebury College
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