Kimberly Martens
Boomers
Lake Preston,SD
21
years of professional experience
Manager with expertise in operations management, customer service, and staff supervision. Proven ability to enhance workflow efficiency and foster strong customer relationships.
Work History
Store Manager
1 Year 7 Months- Managed daily store operations, ensuring efficient workflow and exceptional customer service.
- Approved regular payroll submissions for employees.
- Managed inventory levels to minimize waste and ensure product availability,
- Organized backroom to facilitate effective ordering and stock rotation for supporting customer satisfaction and sales efficiency.
- Maintained open lines of communication with owner, sharing pertinent information about store performance and requesting support when needed.
- Conducted employee performance evaluations, providing feedback to the owner.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw cash management processes, ensuring accuracy in transactions and financial reporting as well as store opening and closing procedures.
Rural Mail Carrier
6 Years 5 Months- Delivered mail and packages efficiently across designated rural routes.
- Maintained accurate records of deliveries.
- Ensured compliance with safety regulations while operating personal vehicles.
- Assisted in training new employees on operational procedures and best practices.
- Developed strong relationships with rural customers and provided exceptional customer service, addressing inquiries and concerns promptly.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Maintained records on customers with mail forwarding and change of address requests.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks and ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
Front Desk Receptionist
1 Year 6 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure seamless operations.
- Maintained accurate patient records and ensured compliance with confidentiality standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and a welcoming environment for visitors and employees.
- Collected payments and co-pays.
- Scheduled appointments accurately using a company specific software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Deputy Register of Deeds
3 Years 4 Months- Recording and indexing of property documents to ensure compliance with state regulations.
- Reviewed legal documents for accuracy, ensuring adherence to county policies and procedures.
- Provided exceptional customer service by efficiently handling inquiries from the public, attorneys, and title companies.
- Implemented process improvements to enhance workflow efficiency and reduce processing times.
- Assisted with genealogy record searches.
- Issued Marriage and Death Certificates.
Administrative Assistant
6 Years- Managed scheduling for multiple independent examiners.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed scheduling for multiple departments, ensuring efficient use of resources.
- Facilitated communication between examiners, enhancing collaboration on projects.
- Delivered excellent customer service through prompt responses to agent inquiries, addressing concerns effectively, and building strong relationships.
- Performed pre-employment drug screens
- Completed health and life insurance exams with blood and ua testing.
- Completed blood draws for lab orders provided by Doctors.
- DNA testing for Maury Povich show and individuals
- Drug testing for Railroad Companies
- Remote work consisted of entering data pertaining to companies setting up flu clinics for their employees. Vital information entered would contain location of flu clinic, number of examiners needed, number of employees to be vaccinated, main contact person and scheduling the delivery of supplies.
Education
Phlebotomy/Patient Care Tech - Medical
Skills
Operations management
Customer service
Customer relations
POS systems
Policies and procedures
Staff supervision
Training and mentoring
Staff development
Organization
Security system monitoring
Problem-solving
Communication skills
Interests
I enjoy spending time with family riding motorcycles and side x sides. I also like to play video games and looking at websites to get ideas for advertising.
Timeline
Store Manager
Boomers
08.2024 - 03.2026Read More
Rural Mail Carrier
United States Postal Service, USPS
10.2017 - 03.2024Read More
Front Desk Receptionist
Horizon Healthcare/Lake Preston Clinic
11.2015 - 05.2017Read More
Deputy Register of Deeds
Kingsbury County
02.2012 - 06.2015Read More
Administrative Assistant
Exam One Aka Quest Diagnostics
06.2005 - 06.2011Read More
Southeast Technical Institute
Phlebotomy/Patient Care Tech from Medical
Read More
I am also a co/owner of a bar for 6yrs and a tree cutting service for 6 months
I have owned my own bar with my husband for 6 years. I have learned that customer service skills say a lot about the type of person you are when you are relying on your customers to succeed in your business.