Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Martin

White Plains

Summary

Proactive professional with a strong background in security and customer service roles. Expertise in task prioritization and data analysis, contributing to enhanced operational efficiency and customer satisfaction in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Security Officer

Allied Universal Security Services
White Plains, NY
12.2025 - Current
  • Monitor premises, ensuring compliance with safety protocols and regulations.
  • Conduct regular patrols to deter unauthorized access and identify potential security risks.
  • Respond promptly to incidents, coordinating with law enforcement and emergency services as needed.
  • Maintain detailed logs of daily activities and incidents for accurate record-keeping and reporting.

Customer Service Representative

Hertz Car Rental
White Plains, NY
07.2025 - Current

assist customers with rentals, returns and inquiries.

process reservations and educate customers on vehicle features

handle phone calls and managing information

Airport Customer Service Agent

Unifi Aviation
White Plains, NY
11.2023 - 06.2025
  • Assisted passengers with check-in procedures and baggage handling to ensure timely departures.
  • Resolved customer inquiries and complaints to enhance overall travel experience.
  • Collaborated with team members to maintain efficient operations during peak travel periods.
  • Monitored flight statuses and communicated updates to passengers effectively.

Customer Service Representative

Nordstrom
White Plains, NY
06.2022 - 08.2023
  • Assisted customers with inquiries, providing clear and accurate information.
  • Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
  • Collaborated with team members to improve service delivery processes.

Admissions Ambassador

SUNY Morrisville
Morrisville, NY
01.2022 - 05.2022
  • Conducted campus tours for prospective students, enhancing engagement and interest in the institution.
  • Assisted in organizing recruitment events, fostering a welcoming atmosphere for applicants and their families.
  • Provided information on admission requirements and processes, ensuring clarity for prospective students.
  • Collaborated with staff to improve outreach strategies, increasing applicant interactions through social media platforms.

Education

Bachelor of Science - Criminal Justice

Morrisville State College
Morrisville, NY
12-2022

Skills

    customer engagement

    organization

    scheduling

    communication

    task prioritization

    data analysis

    software proficency

Timeline

Security Officer

Allied Universal Security Services
12.2025 - Current

Customer Service Representative

Hertz Car Rental
07.2025 - Current

Airport Customer Service Agent

Unifi Aviation
11.2023 - 06.2025

Customer Service Representative

Nordstrom
06.2022 - 08.2023

Admissions Ambassador

SUNY Morrisville
01.2022 - 05.2022

Bachelor of Science - Criminal Justice

Morrisville State College