Kimberly Martin
White Plains,NY
Summary
Proactive professional with a strong background in security and customer service roles. Alongside a strong educational background, expertise in task prioritization and data analysis, contributing to enhanced operational efficiency and customer satisfaction in high pressure environments
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
White Plains, NY
12.2025 - Current
- Monitor premises and enforce security policies to ensure safety and compliance.
- Assist in the implementation of access control procedures for authorized personnel only
- Respond promptly to incidents, coordinating with law enforcement and emergency services as needed
- maintain detailed time logs of daily activities and incidents for accurate record keeping and reporting
Customer Service Representative
Hertz Car Rental
White Plains, NY
07.2025 - Current
- Provide exceptional customer service via phone and in-person interactions.
- Assist customers with reservations, modifications, and account inquiries efficiently.
- Maintain knowledge of rental policies, vehicle availability, and pricing structures to inform customers accurately.
Airport Customer Service Agent
Unifi Aviation
White Plains, NY
11.2023 - 06.2025
- Provided exceptional customer service by assisting passengers with check-in, baggage handling and boarding processes.
- Resolved passenger inquiries and complaints effectively, ensuring a positive travel experience.
- Monitored flight statuses and communicated updates to passengers effectively
- Collaborated with team members to maintain efficient operations during travel periods.
Security Officer
ASG
New York, NY
03.2023 - 11.2025
- Monitored premises to ensure security and safety of guests and staff.
- Conducted regular patrols to detect and prevent unauthorized access or disturbances.
- Responded promptly to security incidents, providing crisis intervention and support.
- Collaborated with local law enforcement during emergency situations and investigations.
Education
Bachelor of Technology Criminal Justice -
SUNY Morrisville
Morrisville, NY12-2022
Skills
- customer engagement
- scheduling
- task prioritization
- software proficiency
- organization
- data analysis
- safety protocols
- Security screenings
- Personnel screening
Certification
Guard card
Timeline
Security Officer
Allied Universal Security Services
12.2025 - Current
Customer Service Representative
Hertz Car Rental
07.2025 - Current
Airport Customer Service Agent
Unifi Aviation
11.2023 - 06.2025
Security Officer
ASG
03.2023 - 11.2025
Bachelor of Technology Criminal Justice -
SUNY Morrisville