Kimberly Massey
Pasadena,MD
Summary
Driven by a strong customer focus and adept in problem-solving, I significantly enhanced team productivity and customer satisfaction at Garage Clothing Store. My experience spans from leading teams with effective coaching and mentoring to ensuring safety and wellbeing as a Pet Care Specialist and Pool Lifeguard. Skilled in performance improvement and monitoring, I excel in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Team Lead Manager
Garage Clothing Store
06.2022 - 05.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with management on strategic planning efforts, aligning departmental objectives with overall company vision.
Pet Care Specialist
PetSmart
04.2021 - 11.2021
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Pool Lifeguard
Aquasafe Pool Management
06.2020 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
Education
Esthetics Education - Esthetics
The Temple: A Paul Mitchell Partner School
Annapolis09.2024
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06.2020
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Problem-Solving
Timeline
Team Lead Manager
Garage Clothing Store
06.2022 - 05.2024
Pet Care Specialist
PetSmart
04.2021 - 11.2021
Pool Lifeguard
Aquasafe Pool Management
06.2020 - 08.2020
Esthetics Education - Esthetics
The Temple: A Paul Mitchell Partner School
High School Diploma -
Glen Burnie High School
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