KIMBERLY MASTERS
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer service representative
PayPal Inc
01.2014 - 01.2019
- Provided customers with knowledgeable and compassionate responses -Created and implemented changes to customer accounts -Kept detailed records of interactions, transactions, comments and complaints.
Bartender
Ahwatukee Country Club
Phoenix, United States
01.2013 - 01.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
Medical assisting certificate -
Lamson College
2009
Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Hospitality and Guest Service
- Cocktail Service
Additional Information
- Awards and Acknowledgements , Consistently held Quarterly All Star top 10% of department
Timeline
Customer service representative
PayPal Inc
01.2014 - 01.2019
Bartender
Ahwatukee Country Club
01.2013 - 01.2017
Medical assisting certificate -
Lamson College
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