Summary
Overview
Work History
Education
Skills
Timeline
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KIMBERLY MATOS

Bay City,MI

Summary

Highly efficient Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

15
15
years of professional experience

Work History

Crew Member

McDonald's Restaurant
08.2021 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Cashier

Home Depot
04.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Representative

AT&T
10.2008 - 01.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Hampshire Regional High School
Westhampton, MA
06.1987

Skills

  • Drive-Thru Operations
  • Customer Service
  • Hospitality Service Expertise
  • Telephone Etiquette

Timeline

Crew Member

McDonald's Restaurant
08.2021 - Current

Cashier

Home Depot
04.2021 - 08.2021

Customer Service Representative

AT&T
10.2008 - 01.2010

High School Diploma -

Hampshire Regional High School

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KIMBERLY MATOS