Kimberly Mazzullo
Panama City,FL
Summary
Dynamic property management professional with a proven track record at Carbon Residential RE LLC, formally owned by Edwin B.Raskin Company and sold to Carbon in August 2025. Excelling in enhancing resident satisfaction and optimizing leasing processes. Skilled in vendor management and payment processing, I leverage strong interpersonal skills to foster positive tenant relationships and drive community engagement, ensuring compliance with housing regulations and maximizing property appeal.
Overview
33
33
years of professional experience
Work History
Assistant Community Manager
Carbon Residential RE LLC/ Edwin B. Raskin Company
Panama City Fl
02.2002 - 04.2026
- Assisted in managing resident communications and inquiries to enhance community satisfaction.
- Coordinated tenant events to foster community engagement and promote a positive living environment.
- Supported property management operations through routine inspections and maintenance coordination.
- Implemented leasing processes by preparing documents and conducting property tours for prospective tenant
- Collaborated with vendors to ensure timely completion of maintenance requests and service contracts.
- Developed informational materials for residents, promoting community services and amenities available on-site
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Met with residents to gather information and develop effective solutions.
- Received and processed resident payments, and updated system accounts with latest information.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Leasing Consultant
Carlton Arms of Magnolia Valley
Panama City, FL
05.1993 - 04.2021
- Assisted prospective tenants with inquiries and property tours to enhance leasing opportunities.
- Maintained accurate tenant records and documentation using property management software.
- Conducted market research to identify competitive rental rates and improve pricing strategies.
- Collaborated with maintenance team to address tenant requests, ensuring timely resolution and satisfaction.
- Implemented follow-up procedures for leads, improving conversion rates of inquiries to signed leases.
- Facilitated lease signings, explaining terms and conditions to ensure tenant understanding and compliance.
- Assisted prospective tenants with property tours and leasing information.
- Managed tenant inquiries, providing timely responses to enhance customer satisfaction.
- Coordinated lease agreements, ensuring compliance with company policies and procedures.
- Maintained accurate records of rental applications and tenant communications.
- Collaborated with maintenance teams to address tenant requests promptly.
- Conducted regular property inspections to ensure excellent community standards were met.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Education
High School Diploma -
Oswayo Valley High School
Shinglehouse, PA06-1976
Skills
Property management
Payment processing
Records and database administration
Website management
Meticulous and detail-oriented
Strong interpersonal skills
Hospitality and accommodation
Resident relationships
Property inspections
Vendor management
Tenant and eviction laws
Payment management
Accomplishments
Former Treasurer with Bay County Multi Housing Association for 5 years.
Timeline
Assistant Community Manager
Carbon Residential RE LLC/ Edwin B. Raskin Company
02.2002 - 04.2026
Leasing Consultant
Carlton Arms of Magnolia Valley
05.1993 - 04.2021
High School Diploma -
Oswayo Valley High School