Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Kimberly McCoy

Kimberly McCoy

Dynamic Leadership
Hazard,KY

Summary

Dynamic General Manager with a proven track record at Sodexo, excelling in operations and personnel management. Spearheaded strategic initiatives that enhanced customer satisfaction and improved efficiency. Recognized for developing comprehensive training programs and optimizing resource partnerships, resulting in significant cost savings and elevated team performance.

Overview

25
25
years of professional experience
3
3
Certification

Work History

General Manager

Sodexo
Hazard, KY
04.2024 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

Patient Services Manager

Sodexo
Fort Wayne, IN
10.2022 - 04.2024
  • Provided leadership in Nutrition Services at 614-bed Level 2 Trauma medical center.
  • Created and implemented Service Excellence programs for At Your Service meal delivery.
  • Optimized patient meal Call Center operations to enhance service efficiency.
  • Supervised thirty-three co-workers, supporting management of three department supervisors and a Sous Chef.

Nutrition Services Supervisor

Parkview Regional Medical Center
Fort Wayne, IN
05.2022 - 10.2022
  • Supervised At Your Service meal services and nutrition support activities with fifteen direct report employees.
  • Participates in patient rounding, meal service assessment according to Sodexo’s Gold Check standards, and served as department liaison to medical staff and resolution of patient complaints.

Patient Call Center Operator

Parkview Regional Medical Center
Fort Wayne, IN
05.2021 - 05.2022
  • Ensured service excellence by processing meal and supply requests via HealthTouch system.
  • Trained new employees on operational procedures and utilized training manual for guidance.

Patient Care Coordinator / Organizational Analyst

Berrien County Cancer Service
St. Joseph, Michigan
03.2019 - 07.2021
  • Established administrative policies and procedures to enhance organizational effectiveness.
  • Served as liaison between patient medical staff and management, ensuring clear communication.
  • Managed all marketing initiatives and volunteer projects to drive engagement and support.
  • Collaborated with President/CEO on strategic decisions impacting overall operations.

Director of Resource Development & Marketing

Boys & Girls Clubs of Benton Harbor
Benton Harbor, Michigan
12.2013 - 05.2018
  • Collaborated with CEO and Board of Directors to establish Resource Development department.
  • Defined funding priorities and developed Club's brand, earning three awards from Boys & Girls Clubs of America.
  • Proposed and implemented six-year development plan, increasing individual donor revenue to one million dollars.
  • Developed comprehensive donor recognition program to enhance donor care, resulting in 400% increase in individual donations.
  • Managed resource development and marketing administration, including policy documentation and new communication systems.
  • Oversaw budgets and routine reporting to External Affairs Committee and Board of Directors, ensuring transparency.
  • Facilitated volunteer involvement in resource development initiatives to strengthen community engagement.
  • Streamlined social media activities to promote events and enhance community support for the Club.

Director of Resource Development & Marketing

Boys & Girls Clubs of Fort Wayne
Fort Wayne, Indiana
09.2011 - 11.2013
  • Collaborated with CEO and Board of Directors to plan and execute resource development strategies.
  • Monitored progress against goals to enhance support and funding for Boys & Girls Clubs.
  • Provided leadership in executing development activities to fund operational programs within community.
  • Developed and implemented strategic plans for single and multi-year resource development initiatives.
  • Supported CEO in positioning Board to solicit gifts and grants from various stakeholders.
  • Created comprehensive marketing strategy to re-brand Clubs and communicate program success.
  • Launched new website featuring online resource development and marketing strategies.
  • Participated in annual budget development, ensuring compliance with ethical standards.

Director of Administration

Down Syndrome Association of Northeast Indiana (DSANI)
Fort Wayne, Indiana
01.2009 - 09.2011
  • Facilitated Board of Directors with event management, marketing and public relations, member-related functions, and communications and administrative support.

Education

Undergraduate study - Human Services

Indiana-Purdue University (IPFW), Fort Wayne, Indiana

Skills

  • Operations and personnel management
  • Strategic planning and implementation
  • Administrative process development
  • Customer service and relations
  • Resource partnership development
  • Budget and project management
  • Process improvement
  • Team leadership
  • Effective communication
  • Client satisfaction

Certification

  • Sodexo Healthcare Technical Training
  • Servsafe Food Manager Certification
  • Allertrain Certification

References

References available upon request.

Work Location

RemoteHybrid

Timeline

General Manager - Sodexo
04.2024 - Current
Patient Services Manager - Sodexo
10.2022 - 04.2024
Nutrition Services Supervisor - Parkview Regional Medical Center
05.2022 - 10.2022
Patient Call Center Operator - Parkview Regional Medical Center
05.2021 - 05.2022
Patient Care Coordinator / Organizational Analyst - Berrien County Cancer Service
03.2019 - 07.2021
Director of Resource Development & Marketing - Boys & Girls Clubs of Benton Harbor
12.2013 - 05.2018
Director of Resource Development & Marketing - Boys & Girls Clubs of Fort Wayne
09.2011 - 11.2013
Director of Administration - Down Syndrome Association of Northeast Indiana (DSANI)
01.2009 - 09.2011
Indiana-Purdue University (IPFW) - Undergraduate study, Human Services

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