Kimberly McCurdy

• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Checked guests' identification before serving alcoholic beverages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Utilized variety of instructional design methodologies to create effective learning experiences.

Implemented upselling techniques, boosting overall revenue for the restaurant.

• Modeled role-play scenarios to provide visual demonstration of serving to trainee.