Paris Sanchez
Plano,US
Summary
Knowledgeable and dedicated professional with extensive experience in Hospitality. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Sidecar Social
07.2023 - Current
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
Server
Mexican Sugar
10.2022 - 09.2023
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept server station clean and sanitized
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Rodeo Goat Frisco
08.2022 - 11.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Increased operational efficiency by restocking employee and customer supplies such as ice, condiments, utensils, napkins, trays, and delivery bags during slow periods
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Busser
Haywire
07.2022 - 11.2022
- Made a point of emphasizing quick and friendly customer service
- Double-checked that supplies like linens and trays were in good condition and restocked any items that were running low
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Sprayed all racked items with hot water to loosen and remove food residue
- Provided smooth and timely service to customers by providing extra silverware, extra napkins, and cleaning spills
- Followed all health and sanitation rules and regulations
- Provided product samples, answered questions, and made product recommendations
- Salads, appetizers, and cold dishes, as well as portioned desserts and brewed coffee, were all prepared by me
- Delivered food to guests promptly, and assured quality of each dish.
Lead Hostess
Sambuca 360
05.2021 - 07.2022
- Customer questions about hours, seating, and event information were answered by me
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens
- Organized menus, spaces, and special requests for large parties and banquets
- Updated membership applications, typed and reviewed weekly updates of applications for corporate office.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Processed orders and sent to kitchen employees for preparation.
- Assisted in opening and promoting new location
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Collaborated with management to identify areas of improvement in current cash handling processes, leading to more efficient operations.
Manager
Jamba Juice
11.2020 - 06.2021
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Was responsible for hiring and supervising employees in all available positions
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Cleaned and sanitized store according to CDC Covid-19 guidelines
- Managed increased productivity by coordinating schedules.
- Improved safety procedures to create safe working conditions for workers.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
Sales
Sees
10.2020 - 12.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Utilized upselling techniques to promote additional products and increase sales.
Education
High School -
Texas Connections Academy @ Houston
Houston, TX01.2022
Skills
- Customer service
- Communication skills
- Front-of-house display creation
- Order accuracy
- Ordering procedures
- Team standards
- Tableside service
- Cash Handling
- Hospitality service expertise
- Menu memorization
- Cash handling expert
- Order delivery practices
- Food running
- Banquet coordination
- Payment Processing
- Guest Engagement
- Service prioritization
- Restaurant Operations
- Front- and Back-of-House Coordination
- Customer Service
- Staff Training
- Guest Relations
- Team Leadership
- Promotions planning
- Liquor Law Compliance
- Facilities Planning
- Health Code Compliance
- Quality Assurance
- Sanitation
- Scheduling
- Catering Services
Certification
- SafeServ Certified: Food Handler
- TABC Certified
Timeline
Server
Sidecar Social
07.2023 - Current
Server
Mexican Sugar
10.2022 - 09.2023
Server
Rodeo Goat Frisco
08.2022 - 11.2022
Busser
Haywire
07.2022 - 11.2022
Lead Hostess
Sambuca 360
05.2021 - 07.2022
Manager
Jamba Juice
11.2020 - 06.2021
Sales
Sees
10.2020 - 12.2020
High School -
Texas Connections Academy @ Houston
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