Summary
Overview
Work History
Education
Skills
Special Recognition
References
Timeline
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Kimberly McDowell-Richards

Kimberly McDowell-Richards

Reynoldsburg,OH

Summary

Kimberly is passionate about making Dreams Possible for everyone, everywhere, and every day. Sharing extensive product knowledge, actively offers solutions and refers customers to the One Chase Partners within the branch. Known for dedication and self-motivation, Kimberly's solid educational background in Applied Management and Leadership supports skills for over 10 yrs experience.

Overview

8
8
years of professional experience

Work History

Associate Banker

JPMorgan Chase
01.2021 - Current
  • Maintained accurate records for over 500 transactions a day, keeping track of daily activities for auditing purposes.
  • Mentored over 10 new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Addressed customer inquiries and resolved complaints in a quick and timely manner
  • Management Skills
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.

Assistant Manager

US Hair & Beauty
04.2016 - 07.2022
  • Responsible for the whole operations of the store during a day to day shift
  • Active in the Peoples Department working with new employee's training and scheduling
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions. A team of over 20 employees
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Bachelor of Arts - Applied Management, Organization Leadership

Franklin University
Columbus, OH
01.2010

Associate of Science - Hotel & Restaurant Management

Hocking College
Nelsonville, Ohio
01.2006

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Customer Care
  • Relationship Building
  • Audit Support
  • Developing work schedules
  • Closing procedures
  • Team Coaching and Training

Special Recognition

  • Recipient of St. Kitts Friendship Academic Scholarship (2002)
  • Valedictorian - Secretarial Science Stage III / Wilkin Secretarial College

References


  • Vanda Richardson, 614-373-9809
  • Meena Sinchury, 701-215-3263
  • Jessica Valdes, 614-705-5788
  • Samee Khan, 740-408-3966


Timeline

Associate Banker

JPMorgan Chase
01.2021 - Current

Assistant Manager

US Hair & Beauty
04.2016 - 07.2022

Bachelor of Arts - Applied Management, Organization Leadership

Franklin University

Associate of Science - Hotel & Restaurant Management

Hocking College

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Kimberly McDowell-Richards