Kimberly McGee
Fort Worth
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing and understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Resourceful with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care. High-performing with sharp eye for reliable schedules, documentation and communication.
Overview
6
6
years of professional experience
Work History
Patient Scheduler
Providence Health & Services
02.2023 - 04.2024
- Coordinating patient appointments with precision, assist with surgery scheduling, adapting schedules as needed
- Providing thorough instructions for patient preparation, along with meticulous confirmation of appointments
- Managing billing, payment collections, insurance interactions, and medical records with timeliness and accuracy
- Verifying Medicaid/Medicaid HMO, Medicare, and Commercial Insurance eligibility for streamlined administrative efficiency.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
Lead Patient Account Specialist
Pacific Medical Centers
10.2020 - 02.2023
- Monitor and enhance agent processes, developing and implementing strategies for improved performance
- Create weekly coaching plans for each agent, aiming to surpass productivity goals
- Efficiently manage 80+ daily inbound and outbound calls
- Ensure timely billing and accurate payment collections from insurance carriers and agencies
- Provide day-to-day support across multiple market areas and lines of business, specifically for residential customers and insurance companies
- Review and address denied claims, resolving posting errors and directing to the appropriate department for resolution.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Patient Care Coordinator
Swedish Neuroscience Institute
12.2017 - 10.2020
- Act as primary liaison for the patient with hospital, referring provider, insurance carrier, and outside agencies and staff from other health providers to coordinate activities involved in pre-operating planning
- Aid patients in completing insurance forms, providing necessary documentation to ensure coverage for scheduled visits, admissions, and procedures, obtain authorizations through insurance carries
- Oversee standards, policies, and support processes, including report generation, data spreadsheet maintenance, equipment management, and supply level verification for effective billing.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Education
Medical Assistant Certification -
Bryman College
Bachelors of Psychology -
University of Phoenix
01.2018
Skills
- Collection Management
- Commercial Insurance
- Customer Service
- Elderly Care
- Facilitation
- Patient Care
- Project Management
- Remittance Processing
- Surgery Scheduling
- Troubleshooting
- Relationship Management (CRM)
- EPIC software
- Microsoft Office Suite
- Google Suite
Timeline
Patient Scheduler
Providence Health & Services
02.2023 - 04.2024
Lead Patient Account Specialist
Pacific Medical Centers
10.2020 - 02.2023
Patient Care Coordinator
Swedish Neuroscience Institute
12.2017 - 10.2020
Medical Assistant Certification -
Bryman College
Bachelors of Psychology -
University of Phoenix
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