Kimberly McGill
Wayne,NJ
Summary
Hardworking Shift Supervisor with a track record of mentoring staff and optimizing operations in fast-paced environments. Skilled in problem-solving and effective communication, contributing to improved customer satisfaction and team performance.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2022 - Current
- Promoted from Barista in same store.
- Supervised daily operations to ensure exemplary customer service and product quality.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed inventory control, ensuring adequate stock levels while minimizing waste.
- Mentored baristas and shift supervisors on adherence to company standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Ensured compliance with health and safety regulations to maintain store standards.
Barista
Starbucks
06.2019 - 03.2022
- Prepared high-quality beverages following standardized recipes and customer preferences
- Provided exceptional customer service, resolving issues to ensure satisfaction
- Trained new baristas on beverage preparation and store operations
- Maintained cleanliness and organization of workstations in compliance with health standards
- Collaborated with team members to optimize daily operations and enhance service speed
- Promoted to Shift Supervisor
Dining Room Server
Wesley Enhanced Living, Burholme
09.2018 - 05.2019
- Delivered exceptional dining experiences through attentive service and personalized resident interactions.
- Collaborated with kitchen staff to ensure timely and accurate meal service for residents.
- Managed dining room setup and teardown, maintaining cleanliness and organization standards.
Dining Room Server
Mill Gardens at Midland Park
06.2018 - 08.2018
- Delivered exceptional dining experiences through attentive service and personalized resident interactions.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
- Bussed and reset tables to keep dining room and work areas clean.
Cafeteria/Cafe Student Worker
Cairn University
09.2016 - 05.2018
- Managed dishroom operations, ensuring thorough sanitization of dishes and cookware.
- Operated student cafe, creating sandwiches and producing Starbucks licensed beverages.
- Executed closing procedures to maintain a clean cafe environment and securely finalize cash drawers.
Purdy Center Dinning Hall Buffet Attendant
Camp-of-the-Woods
06.2017 - 08.2017
- Maintained cleanliness and organization of buffet stations, ensuring optimal guest experience.
- Replenished food items according to safety and presentation standards.
- Assisted guests with dietary inquiries, providing accurate information on menu offerings.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Worked as a contracted summer job
Purdy Center Dining Hall Buffet Attendant
Camp-of-the-Woods
06.2016 - 08.2016
- Managed buffet setup and breakdown to ensure efficient service flow.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in food presentation and replenishment to meet customer demand.
- Worked as a contracted summer job
Teepee Attendant
Camp-of-the-Woods
05.2015 - 08.2015
- Provided exceptional customer service to guests, ensuring a welcoming and enjoyable experience.
- Maintained cleanliness and organization of facilities, adhering to safety standards and protocols.
- Processed customer ice cream orders and prepared selections
- Worked as a contracted summer job
Cashier
Stop & Shop
07.2011 - 08.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Delivered exceptional customer service to enhance shopping experience.
Education
Psychology
Cairn University
Langhorne, PAHigh School Diploma -
Wayne Hills High School
Wayne, NJSkills
- Cash handling
- Inventory management
- Staff management
- Problem-solving
- Operations
- Customer service
- Time management
- Food safety compliance
- Multitasking
- Communication
- Teamwork
Timeline
Shift Supervisor
Starbucks
03.2022 - Current
Barista
Starbucks
06.2019 - 03.2022
Dining Room Server
Wesley Enhanced Living, Burholme
09.2018 - 05.2019
Dining Room Server
Mill Gardens at Midland Park
06.2018 - 08.2018
Purdy Center Dinning Hall Buffet Attendant
Camp-of-the-Woods
06.2017 - 08.2017
Cafeteria/Cafe Student Worker
Cairn University
09.2016 - 05.2018
Purdy Center Dining Hall Buffet Attendant
Camp-of-the-Woods
06.2016 - 08.2016
Teepee Attendant
Camp-of-the-Woods
05.2015 - 08.2015
Cashier
Stop & Shop
07.2011 - 08.2013
Psychology
Cairn University
High School Diploma -
Wayne Hills High School