KIMBERLY MELIKIAN
Gillette
Summary
Dynamic leader with proven expertise in multitasking and adaptability, honed as a Store Manager at Shoe Dept Encore. Excelled in travel logistics and communication, significantly enhancing team productivity and efficiency. Demonstrated professionalism in recruiting and training, leveraging Microsoft Office for optimal operational management. Showcases exceptional problem-solving abilities with a focus on achievements.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Verizon
Gillette, WY
09.2024 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Implemented inventory management systems to enhance stock accuracy and minimize loss.
- Developed effective merchandising strategies to maximize product visibility and sales growth.
- Conducted regular training sessions on product knowledge, enhancing team expertise and customer engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Training Manager
Shoe Show
Gillette, WY
07.2023 - 09.2024
- Provided feedback and coaching to employees on their performance after trainings.
- Conducted assessments to measure effectiveness of training programs.
- Travel to various stores within district to train new employees.
Traveling Manager
Shoe Show
Gillette, WY
07.2023 - 09.2024
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
Store Manager
Shoe Dept Encore
Gillette, WY
07.2022 - 09.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
Front Desk Night Manager
C'mon Inn Hotel & Suites
Casper, WY
11.2016 - 04.2018
- Created daily reports summarizing the day's activities to present to the management team at the end of each shift.
- Demonstrated strong customer service skills and ability to handle difficult situations with ease.
- Enforced hotel policies, procedures, and regulations to ensure a safe environment for guests and staff members.
- Maintained cleanliness of lobby area by regularly vacuuming carpets and dusting furniture surfaces.
- Monitored the premises during night shifts; conducted regular inspections of public areas and guest rooms for safety hazards or maintenance issues.
- Resolved customer complaints in an efficient manner while maintaining a professional demeanor.
- Performed basic administrative duties such as filing paperwork, preparing documents for signature.
- Maintained accurate records of guests' check-ins and check-outs, ensuring all financial transactions were processed correctly.
- Oversaw the operation of front desk equipment, such as computers, printers, and copiers, ensuring that they were functioning properly at all times.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
Housekeeping Manager
C'mon Inn Hotel & Suites
Casper, WY
04.2015 - 11.2016
- Communicated regularly with other departments such as Front Desk or Maintenance in order to coordinate efforts.
- Successfully managed a team of 10 + housekeeping staff, demonstrating strong leadership and organizational skills.
- Updated job descriptions for all positions within the Housekeeping Department based on changing needs.
- Developed strategies to improve efficiency within the department while maintaining high standards of cleanliness.
Education
No Degree - Business & Customer Service Technology
CGTC
09-2021
GED - undefined
Casper College
Casper05-2011
Skills
- Inventory Control
- Excellent Communication
- Multitasking and Organization
- Problem-solving
- Customer Relations
- Adaptability
- Professionalism
- Cash Handling
- Microsoft Office
- Time Management
- Training Methods
- Customer service
Certification
Certified Tourism Ambassador
LANGUAGES
American Sign Language - Advanced
Timeline
Store Manager
Verizon
09.2024 - Current
Training Manager
Shoe Show
07.2023 - 09.2024
Traveling Manager
Shoe Show
07.2023 - 09.2024
Store Manager
Shoe Dept Encore
07.2022 - 09.2024
Front Desk Night Manager
C'mon Inn Hotel & Suites
11.2016 - 04.2018
Housekeeping Manager
C'mon Inn Hotel & Suites
04.2015 - 11.2016
GED - undefined
Casper College
No Degree - Business & Customer Service Technology
CGTC