Kimberly Menear
Summary
Dedicated and detail-oriented Customer Service Specialist, providing exceptional support to clients and customers. Proficient in managing high-volume inquiries, resolving issues promptly, and maintaining high levels of customer satisfaction. Eager to apply strong communication skills, problem-solving abilities, and a passion for helping others to enhance customer satisfaction and drive company success.
Overview
20
20
years of professional experience
Work History
Housing/Program Eligibility Specialist
AMA Consulting Group LLC
Remote, TX
10.2022 - 06.2024
- Performed assessments on applications to determine eligibility status.
- Conducted outbound phone calls to applicants requesting required documents, educating participants on program requirements.
- Determined housing assistance payment and tenant rent calculations.
- Advancement to Resolutions Team, located payment errors and reissued payments to landlords/tenants appropriately.
- Provided excellent customer service to participants, landlords, co-workers, clients and vendors.
- Performed other duties as assigned.
Outside Sales Representative/Billing Specialist
Sundance Fuels
Spring, TX
06.2014 - 11.2019
- Negotiated contracts and pricing with customers and formed partnerships.
- Maintained customer inventory with weekly/biweekly visits.
- Successful with "Cold Calling" via phone and walk-ins.
- Interacted and assisted customers daily in will-call for lubricants and fuel stations.
- In charge of training new employees in our billing department.
Laser Technician/Medical Assistant
Skin Solutions/Porter Pediatrics
Porter, TX
10.2004 - 01.2013
- Provided the following laser treatments: Fraxel Laser, Candela V-Beam and Smoothbeam Lasers, Laser hair removal with Soprano XL and Lightsheer, and Micro-dermabrasion.
- Sales in high-end luxury skin care products.
- Skilled in conducting thorough consultations with new clients to understand their needs, preferences, and expectations.
- In charge of ordering and maintaining vaccines through Texas Vaccines for Children.
- Proficiency in Insurance verification/ Prior authorizations for medications and procedures.
Education
Associate of Science - Associates Degree in Nursing
Lone Star College System
Kingwood05-2026
Certified Laser Technician
Laser Training Institute
Houston, TX05.2005
Skills
- Excellent Communication Skills: Proficient in articulating ideas clearly and effectively in both verbal and written communication
- Problem-Solving: Skilled in identifying issues quickly and providing effective solutions to ensure customer satisfaction
- Customer Focus: Strong ability to empathize with customers and understand their needs, ensuring a positive experience
- Adaptability: Able to adjust to new processes and technologies quickly in a fast-paced environment
Timeline
Housing/Program Eligibility Specialist
AMA Consulting Group LLC
10.2022 - 06.2024
Outside Sales Representative/Billing Specialist
Sundance Fuels
06.2014 - 11.2019
Laser Technician/Medical Assistant
Skin Solutions/Porter Pediatrics
10.2004 - 01.2013
Associate of Science - Associates Degree in Nursing
Lone Star College System
Certified Laser Technician
Laser Training Institute
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