Melanie Velazquez
Lancaster,TX
Summary
Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
AMA Consulting Group LLC
10.2022 - 11.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Assisted owners and businesses by verifying their information through the IRS website to avoid fraudulent payments
- Communicated with people from various cultures and backgrounds on application process.
Senior Customer Service Representative
DYSIS US Contractor/Well Fargo
05.2020 - 10.2022
- Assisted customers through a high volume of inbound calls by providing payoff quotes, processing payments, deferments, and explaining payment history
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Promoted to Senior Customer Service Representative in a short period of time. In this role I focused on handling 5 different call queues that consisted of top priority accounts such as such as business and military accounts; including escalated phone calls.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Pro Customer Support
Interline Brands Inc./Home Depot Pro
06.2017 - 09.2019
- Placed orders, returns, and updated clients on order ETA's.
- Assisted answering a high volume of calls to problem solving issues by contacting carrier for order updates.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Education
Tarrant County College Southeast Campus
Arlington, TX05-2027
High School -
Mansfield Timberview High School
Arlington, TX01.2012
Skills
- Bilingual
- Application review
- Eligibility procedures
- Problem-solving
- Attention to detail
- Data entry
- Microsoft office
- Telephone etiquette
References
- Esthephanie Zapata 910-580-2017 Professional Colleague
- Melvin Vera 682-564-7838 Professional Colleague
- Bernardo Aguirre 972-639-0359 Professional Colleague
Timeline
Eligibility Specialist
AMA Consulting Group LLC
10.2022 - 11.2024
Senior Customer Service Representative
DYSIS US Contractor/Well Fargo
05.2020 - 10.2022
Pro Customer Support
Interline Brands Inc./Home Depot Pro
06.2017 - 09.2019
High School -
Mansfield Timberview High School
No Degree - Education
Tarrant County College Southeast Campus
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