KIMBERLY MILLER
San Antonio
Summary
Dynamic Assistant Manager with a proven track record at Bud Jones Restaurant, excelling in customer service and operations management. Expert in conflict resolution and team leadership, I streamlined inventory processes, reducing waste significantly while enhancing customer satisfaction through effective staff training and engagement. Committed to delivering exceptional dining experiences.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Manager
Confidential
San Antonio, TX
08.2013 - Current
- Coordinated daily cafeteria operations to ensure smooth service delivery and customer satisfaction.
- Streamlined inventory management processes to reduce waste and optimize supply usage.
- Supervised kitchen staff, providing guidance on meal preparation and presentation standards.
- Monitored food quality and portion control to maintain consistent dining experiences for patrons.
- Monitored food preparation processes to maintain consistent quality across all menu items.
- Oversaw cash transactions, ensuring accurate accounting at the end of each shift.
- Coordinated with vendors and except deliveries
- Ensure food temps meet safe usage per regulations
- Properly handle conflicts that may arrise
WAITRESS /General Manager
Bud Jones Restaurant
San Antonio, TX
02.1998 - 02.2026
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to fulfill special dietary requests and modifications.
- Trained new team members on menu offerings and service protocols.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Conducted inventory management to ensure proper stock levels of supplies and ingredients.
- Dealt with vendors and ensured orders for inventory were correct while checking in vendors
- Worked full time at this job until 2013 upon my accepting another position, but stayed on part time at request of restaurant owner
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Led daily operations to ensure efficient service and customer satisfaction.
- Managed staff schedules, optimizing workforce coverage during peak hours.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, reducing waste through effective stock control practices.
Education
High School Diploma -
Highland High
Blackwood, NJCertificate - Data Entry
Harris School of Business
PASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff management
- Task delegation
- Conflict resolution
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
Certification
Proper food handling certification
First aid
Timeline
Assistant Manager
Confidential
08.2013 - Current
WAITRESS /General Manager
Bud Jones Restaurant
02.1998 - 02.2026
High School Diploma -
Highland High
Certificate - Data Entry
Harris School of Business