Kimberly Milton
Ferndale,MI
Summary
Accomplished Office Manager and Salon Manager with a proven track record at New Canaan Notary Services Inc., and Serenity Suites Salon, adept in customer service and organizational skills. Spearheaded innovative marketing programs, boosting business growth. Excelled in office administration and staff management, ensuring operational excellence and confidentiality. Demonstrated leadership in workforce management and performance improvement, fostering team success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data analyst position. Ready to help my team achieve company goals.
Overview
20
20
years of professional experience
Work History
Office Manager
New Canaan Notary Services Inc.
08.2016 - 04.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Performing data entry, and matching signatures on documents.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed time efficiently in order to complete all tasks within deadlines.
Salon Manager
Serenity Suites Salon
Southfield, MI
08.2009 - 03.2020
- Oversaw and kept salon operating and profitable according to budgetary guidelines.
- Recruited extraordinary professionals to maintain salon standards.
- Increased business by developing innovating marketing programs.
- Networked at industry events to promote business.
- Researched and evaluated current and potential products used by service staff.
- Creatively advertised company with businesses for cross-promotion.
- Managed inventory effectively, ensuring availability of popular products while minimizing waste.
Cosmetologist/Hairstylist
Serenity Suites Salon
Southfield, MI
09.2000 - 03.2020
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Worked effectively in fast-paced environments.
- Developed styles for clients of both genders and all ages.
- Provided excellent customer service skills and strong work ethics.
Education
Cosmetology Establishment License -
Apprenticeship
Detroit, MI06-1998
High School Diploma -
Ferndale High School
Ferndale, MI06-1992
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Document Management
- Clerical Support
- Workforce Management
- Team Leadership
- Staff Management
Timeline
Office Manager
New Canaan Notary Services Inc.
08.2016 - 04.2020
Salon Manager
Serenity Suites Salon
08.2009 - 03.2020
Cosmetologist/Hairstylist
Serenity Suites Salon
09.2000 - 03.2020
Cosmetology Establishment License -
Apprenticeship
High School Diploma -
Ferndale High School