KIMBERLY MINIHAN
Sand Springs,OK
Summary
Results-driven Retail Store Manager adept at enhancing productivity and streamlining operations for improved efficiency. Possess key skills in inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to elevate store performance and achieve sales goals.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
Mobile One LLC
Tulsa, OK
08.2024 - 11.2024
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Finished 2nd in region by exceeding team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized training sessions for new delegates on policies, procedures and protocols.
Specialty Department Supervisor
The Home Depot
Tulsa, OK
05.2023 - 08.2024
- Coached staff on strategies to enhance performance and improve customer relations which resulted in recognition for increased sales year over year..
- Monitored employee activities to ensure adherence to established safety protocols
Part Sales Manager / Inventory Specialist
AutoZone
Tulsa, OK
12.2021 - 04.2023
- Worked in dual roles in commercial and retail sales to help leadership increase and exceed sales targets.
- Responsible for identifying safety risks to maintain safe working conditions and environment
- Assist in the development of inventory reports to ensure part availability is accurate leading to a higher customer satisfaction rating
HR Generalist / Administrative Assistant
Supported Community Lifestyles, LLC
Tulsa, OK
10.2018 - 03.2020
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
Sales Team Leader
T-Mobile
Tulsa, OK
03.2010 - 10.2018
- Analyze performance and quality of sales team to provide feedback and coaching to drive sales in areas needing improvement resulting in recognition and awards for Top Sales Team
- Collaborated with business leaders in the development of new conversion tracking techniques to improve operating efficiency and financial strength
Education
Bachelor of Science - Business Administration
Tulsa Community College
Tulsa, OK12.2027
Skills
- Leadership
- Problem Solving
- Customer Service
- Training
- Scheduling
- Interviewing and hiring
Timeline
Retail Store Manager
Mobile One LLC
08.2024 - 11.2024
Specialty Department Supervisor
The Home Depot
05.2023 - 08.2024
Part Sales Manager / Inventory Specialist
AutoZone
12.2021 - 04.2023
HR Generalist / Administrative Assistant
Supported Community Lifestyles, LLC
10.2018 - 03.2020
Sales Team Leader
T-Mobile
03.2010 - 10.2018
Bachelor of Science - Business Administration
Tulsa Community College