Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Wright

Portsmouth,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Store Manager

7-11 Convenience Store
01.2015 - 06.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Debt Collection Specialist

Vance And Huffman
02.2017 - 04.2020
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Responded to customer inquiries and provided detailed account information.

Debt Collection Specialist

CKS Financial
04.2014 - 02.2017
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Documented customer payment interactions and account statuses for future reference.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Notified co-signers of delinquent accounts to assist in collecting payments.

Debt Collection Specialist

Accelerated Financial Solutions
05.2011 - 03.2014
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Generated and distributed monthly customer statements.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Developed and documented collection procedures and policies to comply with government regulations.

Education

High School Diploma -

Woodrow Wilson High School
Portsmouth, VA
06.2005

Skills

  • Employee Motivation
  • LexisNexis
  • Accounting
  • Order Supplies
  • Team Leadership
  • Microsoft Windows
  • Store Opening and Closing Procedures
  • Financial Forecasting
  • Mentoring
  • Goals and Performance
  • Active Listening

Timeline

Debt Collection Specialist

Vance And Huffman
02.2017 - 04.2020

Store Manager

7-11 Convenience Store
01.2015 - 06.2023

Debt Collection Specialist

CKS Financial
04.2014 - 02.2017

Debt Collection Specialist

Accelerated Financial Solutions
05.2011 - 03.2014

High School Diploma -

Woodrow Wilson High School

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Jesse Wright