Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Kimberly Mooney

Kimberly Mooney

Marshall

Summary

Driven Account Manager with a proven track record enhancing client satisfaction and retention through strategic planning and exceptional customer service. Skilled in account reconciliation and fostering teamwork, I excel in turning challenges into actionable solutions, significantly impacting customer relations and operational success.

Overview

31
31
years of professional experience

Work History

Account Representative

IMPACT Solutions
03.2015 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Contacted customers to assess satisfaction and current needs.

Account Manager

Standard Printing and Office Supply
08.2002 - 03.2015
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Estimating and Purchasing Manager

EPI - Printing, Packaging & Marketing Fulfillment
11.1993 - 01.2000
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.

Education

Bachelor of Arts - Business Administration

Hope College
Holland, MI
05.1988

Skills

  • Account Reconciliation
  • Strategic Planning
  • Teamwork and Collaboration
  • Account Management
  • Customer Satisfaction

Timeline

Account Representative

IMPACT Solutions
03.2015 - Current

Account Manager

Standard Printing and Office Supply
08.2002 - 03.2015

Estimating and Purchasing Manager

EPI - Printing, Packaging & Marketing Fulfillment
11.1993 - 01.2000

Bachelor of Arts - Business Administration

Hope College

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Kimberly Mooney