Kimberly Mooneyham
Customer Service Representative
Selma,NC
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Comfort Inn of Smithfield
Smithfield, NC
03.2020 - 01.2022
- Greeted guests upon arrival and checked them in to their rooms.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Case Manager
United Way of Robeson County
Lumberton, NC
02.2017 - 06.2019
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
Waitress
Wilton Grill
Wilton, NC
02.2011 - 10.2012
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Supporting Recovery With Medications For Addiction - Supporting Recovery With Medications For Addiction
Addiction Technology Transfer Center Network
07-2019
Peer Support Specialist - Peer Support Specialist
Service Source
Fayetteville, NC06-2019
Privacy Act, HIPPA, And PII Clinical Training - Privacy Act, HIPPA, And PII Clinical Training
Service Source
Fayetteville, NC06-2019
Wellness Recovery Action Planning - Wellness Recovery Action Planning
Service Source
Fayetteville, NC04-2019
GED -
State of West Virginia
Charleston, WV05-2009
Skills
- Strategic Leadership
- Effective Time Management
- Effective Communication
- Adaptability
- Team Collaboration
- Systematic Organization
- Versatile Problem-Solving
A Honest Look at Me!
I have been in recovery from substances and alcohol for almost two years now. It has been a struggle every day, but every day is a day I value, and I am thankful for I wasn't sure whether I should share this with a new employer or not, but recovery is such a big part of my life; I know if I'm honest about my life, the right employer will see my transparency as a reason for them to hire me I hope to hear from the right employeer and I know our journey will be memorable because I have an unstoppable force in me that will porpel me forward.
Timeline
Front Desk Manager
Comfort Inn of Smithfield
03.2020 - 01.2022
Case Manager
United Way of Robeson County
02.2017 - 06.2019
Waitress
Wilton Grill
02.2011 - 10.2012
Supporting Recovery With Medications For Addiction - Supporting Recovery With Medications For Addiction
Addiction Technology Transfer Center Network
Peer Support Specialist - Peer Support Specialist
Service Source
Privacy Act, HIPPA, And PII Clinical Training - Privacy Act, HIPPA, And PII Clinical Training
Service Source
Wellness Recovery Action Planning - Wellness Recovery Action Planning
Service Source
GED -
State of West Virginia