Kimberly Moore
Yorktown,TX
Overview
25
25
years of professional experience
Work History
Assistant Manager
Dollar Tree Management
Memphis, TN
03.2021 - 02.2023
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Branch Operations Manager
Fleetwash LLC
Austin, TX
12.2018 - 02.2020
ATM Specialist/ Vault Manager/ Truck Operator
Madison Armored
Memphis, TN
02.1998 - 04.2004
- Provided support to bank branches, troubleshooting ATM errors and facilitating resolutions.
- Streamlined communication between departments to expedite issue resolution and improve overall efficiency.
- Ensured seamless ATM functionality through regular maintenance and software updates.
- Trained new employees on proper ATM servicing techniques, ensuring consistent quality across all team members.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted in the installation of new ATMs, contributing to expanded access for customers.
- Efficiently troubleshot and repaired Type equipment to cut company costs and maximize productivity.
- Managed inventory, ordering parts as needed for timely repairs and maintenance.
- Demonstrated increased knowledge of company products and equipment.
- Documented changes and actions in computer-based tracking system.
- Established strong relationships with clients, fostering trust in our ability to maintain their ATMs effectively.
- Developed comprehensive documentation outlining ATM specifications, procedures, and troubleshooting guidelines for easy reference by colleagues.
- Increased accuracy of cash replenishment forecasts by analyzing transaction data trends.
Education
Bachelor Of Science -
University of Texas At Austin
Austin, TXSkills
- Sales Reporting
- Compliance understanding
- Interpersonal Relations
- Staff Development
- Schedule Management
- Training and Development
- Problem Resolution
- Customer Relationship Management
- Decision-Making
- Money Handling
- Goal Setting
- Product and service knowledge
- Staff Training and Development
- Retail Operations Management
- Promotional planning
- Project Management
- Employee Performance Evaluations
- Sales Growth
- Fiscal Management
Timeline
Assistant Manager
Dollar Tree Management
03.2021 - 02.2023
Branch Operations Manager
Fleetwash LLC
12.2018 - 02.2020
ATM Specialist/ Vault Manager/ Truck Operator
Madison Armored
02.1998 - 04.2004
Bachelor Of Science -
University of Texas At Austin