Kimberly Muhammad

Sales and Marketing Manager

Sam's Club

Williamstown, NJ

03.2021 - Current

Boosted member enrollment through effective communication of goals, results and feedback.
Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and needs.
Ensures that training plans and materials are efficient.
Teaches associates to process and sell memberships, upgrades, and credit accounts.
Assists and coaches associates with the proper execution of membership plans to support achieving membership sales.
Directs club membership goals by selling memberships in the field and in the club, using various techniques (cold calling, outside appointments, and membership drives).
Demonstrates exemplary actions and workload execution by modeling and training processes to associates; providing on the job training; teaching new technology and tool functionality; delivering new product rollout training; and providing continuous learning and process improvement opportunities.
coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.
Maintaining department scheduling for associates.
Coaching for discipline and productivity.
Conducting weekly meetings with the team to discuss expectations and to motivate.
Cross-training in every department to maintain the store when other area managers weren't available.
Ensuring complete customer satisfaction while handling and resolving customer complaints.