Kimberly Murray
York,PA
Summary
Results driven Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
23
23
years of professional experience
Work History
Store Leader, Outlet
RH | Restoration Hardware
06.2023 - Current
- Strengthened customer relationships by delivering outstanding service and personalized attention through NEXUS clientele system.
- Coordinates team by uniting both sales/receiving teams together to reach store goals.
- Facilitated clear, open communication channels among team ensuring everyone understands specific roles/responsibilities.
- Ensure team is aligned on company objectives through daily values meeting fostering unity and purpose.
- Effectively unloaded and processed bi-weekly merchandise trucks within 48 hours, while managing resources, including payroll to enhance profitability.
- Maintained visual merchandising standards,to create attractive store appearance that draws in customers.
- Established open communication channels with employees to encourage feedback sharing and enhance team dynamics through weekly leadership chats.
- Addressed customer complaints professionally resolving issues promptly to retain loyal clientele base.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service through customer outreach channels.
Substitute Teacher
STS
08.2017 - 05.2023
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Accepted long term 5th/6th grade ESL role, dedicated to fostering student progress and consistently updating lesson plans.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
Executive Team Leader, Human Resources
Target
09.2019 - 11.2022
- Enhanced employee satisfaction by implementing comprehensive training and development programs for over 150 team members.
- Facilitated open lines of communication between employees and management, promoting a positive work environment.
- Recruited and hired talented individuals bringing depth and experience to Target.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Instructed senior leaders on appropriate employee corrective action and conflict resolution strategies.
- Developed succession planning initiatives for 14 leaders and 30 team members to ensure ongoing continuity.
- Fostered diverse and inclusive workplace culture through targeted initiatives and education.
- Monitored and handled employee claims, involving performance based and harassment incidents.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Motivated employees through special events and incentive programs.
Store Manager
White House Black Market
09.2007 - 07.2017
- Increased sales by delivering exceptional customer service through effective, engaged associate/management training.
- Planned monthly wardrobe seminars to improve product knowledge/selling techniques leading to increased KPI metrics.
- Increased conversion through floor manager observation and engaged coaching.
- Recruited, interviewed, hired, trained new associates. Assessed strengths/opportunities of associates weekly by delivering goals/objectives to increase sales/encourage promotion to next level.
- Strengthened management team via execution of weekly management meetings. Educated leaders on business acumen to achieve desired results.
- Executed company loyalty program at a 98-100% success rate that boosted repeat business and increased overall sales revenue.
- Scheduled employees for appointment sales considering traffic and employee strengths.
- Organized outreach events to drive foot traffic into store and increase sales opportunities.
- Developed personal clientele books for associates and provided training on effective utilization to generate personal business.
- Fostered a positive work environment by cultivating strong relationships between team members and consistent recognition of individual achievements.
- Managed team successfully in fast-paced environment through proactive communication and positive feedback.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Described as "leader people like working for and with" by demonstrating clear objectives.
Store Manager
Pier 1 Imports
06.2005 - 08.2007
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. In one month, successfully able to elevate location from lowest performing store to highest performing store in one month as well as fiscal year.
- Developed management team focused on solutions to increase business. Rolled out fun contest incentives to increase credit card business, embraced new ideas by assistant managers, emphasized lead by example philosophy.
- Maintained proper product levels and inventory controls for merchandise and organized backroom leading to fewer missed sales opportunities.
- Increased sales at York location from lowest performing store to highest performing store in one month as well as fiscal year through coaching associates in product knowledge, sales incentives and selling techniques. Promoted to higher volume/visibility store in Pikesville, MD within one year.
- Rotated merchandise and displays regularly to feature new products and promotions.
- Reviewed key performance metrics to monitor and measure productivity as it related to goals.
- Planned and maintained effective store schedules based on forecasted customer traffic and individual employee selling styles to maximize sales.
- Maximized sales and minimized shrinkage through excellent customer service and motivational strategies at larger volume location while also achieving sales and new credit accounts opened during fiscal year.
Regional Visual Merchandiser
Nordstrom
04.2001 - 09.2004
- Oversaw operations for sixteen managers in two, different departments, producing $32.4 million in Southern California, Arizona, and Nevada.
- Trained store teams on aesthetically pleasing presentation techniques/standards to increase sales. Primary on-location trainer of department managers.
- Communicated daily feedback to merchant team regarding product mix, appropriate stock levels.
- Researched/analyzed market trends partnering with store managers to obtain information about customers needs specific to their location.
- Planned/executed successful vendor trade shows allowing vendors to get feedback from store teams. Facilitated "in store" vendor events allowing feedback from customers.
- Analyzed and executed merchandising strategies to ensure stores had sufficient stock levels for weekly business.
- Drove profitable double digit sales volume growth in 2001 & 2002.
Education
Bachelor of Arts - Psychology
University of Maryland
College Park, MD1995
Skills
- Inspire others by providing clear direction, making decisions and fostering collaboration
- Able to guide and motivate team toward common goals
- Effective communicator that demonstrates integrity, empathy and resiliency
- Highly invested in empowering team to reach their full potential
- Exceptional role model for ethical and effective behavior
Timeline
Store Leader, Outlet
RH | Restoration Hardware
06.2023 - Current
Executive Team Leader, Human Resources
Target
09.2019 - 11.2022
Substitute Teacher
STS
08.2017 - 05.2023
Store Manager
White House Black Market
09.2007 - 07.2017
Store Manager
Pier 1 Imports
06.2005 - 08.2007
Regional Visual Merchandiser
Nordstrom
04.2001 - 09.2004
Bachelor of Arts - Psychology
University of Maryland
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