Kimberly Nolte
Richmond,VA
Summary
Passionate researcher with over a decade of experience in bankruptcy software and legal documentation. Eager to collaborate with product and dev teams to produce informed design decisions and to advocate first and foremost for our users.
Overview
15
15
years of professional experience
1
1
Certification
Work History
UX Researcher
Stretto
Irvine, CA
02.2022 - Current
- Conducting evaluations of proposed tools to ensure they meet clients’ needs
- Collaborating with designers and stakeholders to understand research needs
- Maintaining an internal research repository
- Helping designers and developers on project initiatives in understanding business requirements and client needs
- Facilitating and participating in workshops with internal stakeholders to align with business needs
- Creating surveys for our stakeholders to get a better understanding in current problems, possible revenue opportunities, and to help shape future research and features
- Conducting interviews with stakeholders to improve software and to uncover opportunities for innovation
- Advocating for user-centered design and helping develop the UX maturity of the organization.
Business Quality Assurance Analyst
Stretto
Irvine, CA
02.2018 - 02.2022
- Ensure software meets business requirements and client needs by reviewing requirements evaluating business processes
- Act as liaison between product and client-facing teams to ensure a deep understanding of client needs and expectations
- Conduct testing on software to ensure it meets business expectations and compliance requirements
- Identifies and investigates clients’ complaints and product issues by validating and recreating error codes, bugs, and internal defects
- Works closely with quality assurance team and development team to provide insight into hidden workflows, requirements, answer questions and understand clients’ objectives
- Ensure ongoing compliance with quality and business requirements
- Facilitate user research to validate ideas, concepts, and problem statements
- Facilitate usability testing to ensure correct solutions, prototypes, and designs
- Develop UAT test plans, test cases, and standard operating procedure documents on the program
- Design and develop feedback methodologies for internal and external UAT including alpha and beta test.
Office Manager and Paralegal
McCarthy & White, PLLC
McLean, VA
01.2014 - 02.2018
- Maintain QuickBooks records
- Review and reconcile bank accounts
- Report Payroll
- Enter billing time and prepare invoices
- Manage contract and price negotiations with office vendors and service providers
- Coordinate with IT department on all office equipment
- Draft and edit legal pleadings
- E-Filing (CM/ECF), CaseFileXpress
- Monitor PACER for open and close cases
- Supervise and train legal assistants
- Act as the liaison between the Trustee, counsels, and debtors
- Provide notary services for legal documents.
Legal Administrative Assistant
McCarthy & White, PLLC
McLean, VA
06.2011 - 12.2013
- Organize and maintain office calendar
- Review and distribute mail
- Organize and maintain file room
- Maintain legal and banking files
- Maintain office supplies
- Enter billing time
- Review incoming legal documents
- Conduct research in land records
- Prepare case summaries
- Draft legal documents for attorneys
- Type correspondences and memorandums
- Prepare deposits.
Legal Administrative Assistant
Memory & Day Attorneys at Law
Montgomery, AL
08.2009 - 05.2011
- Maintained office calendar
- Answered and recorded incoming calls
- Reviewed and distributed mail
- Organized and maintained case files
- Entered billing time
- Organized and maintained file room.
Education
Bachelor of Science - Business Management
George Mason University
01.2017
Economics/International Business -
Auburn University
01.2011
Computer Information Systems -
Faulkner University
01.2007
Skills
- Agile
- Jira
- Confluence
- Aha
- Notion
- Survey Monkey
- Cognitive Walkthrough
- User Interviews
- Journey Mapping
- Persona Development
- A and B Testing
- Design thinking
- User Experience Testing
- Design validation
- Teamwork and Collaboration
Certification
- Pendo Essential Certification
- Full Story Fundamental Product Certification
- User Experience Certificate and Research Specialty, Nielsen Norman Group
- Product-led Certificate, Pendo
- Products Analytics Certification, Pendo
- Google Analytics
- Enterprise Design Thinking Practitioner, IBM
- Enterprise Design Thinking Co-Creator, IBM
- Paralegal Certificate, George Mason University, Fairfax, VA
References
References available upon request.
Timeline
UX Researcher
Stretto
02.2022 - Current
Business Quality Assurance Analyst
Stretto
02.2018 - 02.2022
Office Manager and Paralegal
McCarthy & White, PLLC
01.2014 - 02.2018
Legal Administrative Assistant
McCarthy & White, PLLC
06.2011 - 12.2013
Legal Administrative Assistant
Memory & Day Attorneys at Law
08.2009 - 05.2011
Bachelor of Science - Business Management
George Mason University
Economics/International Business -
Auburn University
Computer Information Systems -
Faulkner University