Kimberly Olivas
Edwards,CO
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish all goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Ready to learn and grow wherever I go. Customer-oriented supervisor with several years of hands-on experience overseeing all.
Overview
7
7
years of professional experience
Work History
Supervisor
Riverwalk Theater
Edwards, Colorado
10.2018 - Current
- Trained new staff on customer service standards and operational procedures.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Maintained cleanliness and organization in public areas of the theater.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Maintained positive working relationship with fellow staff and management.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Supervised daily operations to ensure smooth theater performances.
Front of House Team Leader
Coral Oaks Tennis Club
Miami, FL
11.2021 - 04.2022
- Supervised daily operations at a premier tennis club, ensuring smooth front-of-house service.
- Managed guest inquiries, providing timely information and assistance to enhance experiences.
- Resolved customer complaints promptly, maintaining high satisfaction levels among club members.
- Maintaining high standards of cleanliness throughout the restaurant area.
- Monitoring the quality of food served to customers, taking action where required.
Education
High School Diploma -
Battle Mountain High School
Edwards05-2020
Skills
- Employee training
- Customer service
- Operational procedures
- Inventory management
- Scheduling management
- Staff motivation
- Problem solving
- Employee motivation
- Complaint resolution
- Decision making
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Frank Vilece Aurora Rodriguez Vanessa Cent
(970)376-6482 (312)885-5962 (786)354-3130
Timeline
Front of House Team Leader
Coral Oaks Tennis Club
11.2021 - 04.2022
Supervisor
Riverwalk Theater
10.2018 - Current
High School Diploma -
Battle Mountain High School