Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Oliveras

Lawrence ,MA

Summary

Dynamic Supervisor at CVS Pharmacy with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring staff while fostering teamwork. Adept at problem-solving and attention to detail, I successfully streamlined operations, resulting in improved workflow and operational efficiency. Committed to achieving organizational goals through effective leadership.

Overview

8
8
years of professional experience

Work History

Supervisor

CVS Pharmacy
09.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.

Sales Associate

Market Basket
11.2016 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Lawrence High School
Lawrence MA
06.2016

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Team building
  • Verbal and written communication
  • Multitasking

Languages

Spanish
Professional Working

Timeline

Supervisor

CVS Pharmacy
09.2021 - Current

Sales Associate

Market Basket
11.2016 - 10.2020

Lawrence High School

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Kimberly Oliveras