Kimberly Ozuna Martinez
North Bergen,NJ
Summary
Personal Attributes Flexibly adapt to a variety of work situations and interruptions. Listen carefully and communicate clearly and concisely both orally and in writing. Work effectively with people from diverse socio-economic, independently, cultural and racial backgrounds. Establish and maintain effective working relationships with those contacted in the course of work.
Overview
10
10
years of professional experience
Work History
Office Administrator
Garden State Check Cashing
Hillside, NJ
06.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
- In charge of collecting return checks.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Team Associate
Walmart
North Bergen, NJ
02.2021 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Continuously checked products for quality assurance according to strict guidelines.
- Created appealing displays for routine arrangements and special promotions.
- Assisted with inventory counts and stocking of merchandise.
Store Manager
PLS Check Cashing
New York, NY
01.2015 - 01.2021
- Responsible for promoting the service item of the month and ensuring that all staff members reached their referral goals.
- Answer customer inquiries regarding their accounts, company products and services.
- Responsible for maintaining the ATM's daily.
- Compile financial or auditing reports and tables pertaining to such matters as cash receipts, accounts payable and receivable, and profits and losses.
- Reconcile or note and report discrepancies found in records
- Responsible for meeting referral goals and deadlines.
- Encode and add amounts of transaction documents, such as checks or money orders, using encoding machines.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School diploma Obtained -
Colegio Cervante Santo Domingo
Dominican Republic 2014
Skills
- Communication
- Customer Service
- Payroll
- Staff Management
- Hiring and Training
- Scheduling
- Business Administration
- Spreadsheets
- Daily reports
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrator
Garden State Check Cashing
06.2022 - Current
Team Associate
Walmart
02.2021 - 06.2022
Store Manager
PLS Check Cashing
01.2015 - 01.2021
High School diploma Obtained -
Colegio Cervante Santo Domingo