Kimberly Pannell
Ocean Springs,MS
Summary
Strategic individual with an exceptional background spent in the Multifamily Industry. Highly experienced in building lasting customer relationships.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Regional Director
MMI, Multifamily Management Inc.
Mobile, AL
04.2018 - Current
- Preparation of, reveiw of, maintenance of, obtaining approval for, and achievement of annual Management Plans, Operating Budgets, goals, mandates, and specific policies and procedures applicable to the assigned properties.
- Interpreting and disposition of Budget Analysis Detail Reports, property conditions, needs and requirements of each property, and plcement of smaeinformation in an orderly letter to each Owner once per month by designated deadlines.
- Approval of all site expenses withing assigned expenditure authority prior to the issue of Purchase Orders. Approval and payment of all invoices an bills applicable to each managed location.
- Trained, coached and mentored staff.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Collaborated with contractors to develop scopes and implement project plans.
- Collaborated with the Onesite Staff to ensure that each Property meets daily and monthly projections and forecasts pertaining to Occupancy and Expenses.
Property Manager
MMI, Mulitamily Management Inc.
Mobile, AL
09.2013 - 03.2018
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
- Evaluated and recommended changes in rental pricing strategies.
- Generated professional networks by engaging in professional, industry and government organizations.
- Introduced and monitored effective lease renewal programs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed, reviewed and submitted property operating and capital budgets.
- Scheduled contractors for maintenance issues.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed and evaluated monthly and quarterly financial statements.
- Handled disciplinary actions, performance appraisals and terminations.
- Communicated effectively with owners, residents and on-site associates.
Property Manager
Greystar Corporation
Houston, TX
05.2009 - 08.2012
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Followed up on delinquent tenants and coordinated collection procedures.
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
- Scheduled contractors for maintenance issues.
- Communicated effectively with owners, residents and on-site associates.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Propery Manager
MMI, Multifamily Management Inc
Mobile, AL
02.2002 - 04.2009
- Developed, reviewed and submitted property operating and capital budgets.
- Verified that all customer complaints were handled promptly and appropriately.
- Scheduled contractors for maintenance issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewals for the management office.
- Communicated effectively with owners, residents and on-site associates.
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
Insurance Agent
Direct General Insurance
Pascagoula, MS
06.1994 - 12.2001
- Displayed a consistent positive attitude towards customers, peers and other personnel.
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
- Calculated quotes and educated potential clients on insurance options.
- Calculated premiums and established payment methods for sales.
- Collected, analyzed and validated all agency commissions.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Evaluated the accuracy and quality of data entered into the agency management system.
- Reviewed, classified, coded and rated applications.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Collected all premiums on or before effective date of coverage.
Education
Word Processing - Word Processing
Coastal Training Institute
Pascagoula, MS1988
High School Diploma -
Moss Point High School
Moss Point, MS1986
Skills
- Staff management
- Consistently meet goals
- Budget development
- Timeline management
- Operations management
- Effective leader
Affiliations
- Member, Board of Trustees, Greater Gulf Coast Apartment Assocations 2016 to Current
Certification
- Certified Apartment Manager (CAM) by National Apartment Association (NAA)
Timeline
Regional Director
MMI, Multifamily Management Inc.
04.2018 - Current
Property Manager
MMI, Mulitamily Management Inc.
09.2013 - 03.2018
Property Manager
Greystar Corporation
05.2009 - 08.2012
Propery Manager
MMI, Multifamily Management Inc
02.2002 - 04.2009
Insurance Agent
Direct General Insurance
06.1994 - 12.2001
Word Processing - Word Processing
Coastal Training Institute
High School Diploma -
Moss Point High School
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