Kimberly Paravella
Shirley,NY
Summary
Adept at fostering customer relationships and streamlining office operations, I enhanced client satisfaction and operational efficiency at Total Touch Home Improvement. My blend of exceptional organizational skills and customer service acumen, coupled with a proven track record in office management, positions me as a valuable asset to any team.
Overview
23
23
years of professional experience
Work History
Office Manager
Total Touch Home Improvement
08.2021 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Set appointments, gather appropriate paper work needed for them.
- Create estimates for jobs
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Associate Banker
Chase Bank
12.2019 - 02.2021
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Received loan and utility payments, sending funds to correct destinations.
- Monitored and verified suspicious activity on customer accounts.
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Performed account maintenance by closing out accounts and changing customer addresses.
School Monitor
East Moriches Middle School
10.2013 - 03.2020
- Supervised cafeteria periods for different ages and maintained order.
- Assisted in maintaining a secure environment for students and staff through vigilant observation of school entrances and exits.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Assisted in creating safe evacuation plans for emergencies, leading to a well-prepared student body during drills and actual incidents.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
City Mail Carrier
Mastic Beach Post Office
05.2001 - 03.2013
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Education
No Degree - Cosmetology
Jon Louis Beauty School
Patchogue, NYHigh School Diploma -
William Floyd High School
Mastic Beach, NY06.1998
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Scheduling and calendar management
- Scheduling
Timeline
Office Manager
Total Touch Home Improvement
08.2021 - Current
Associate Banker
Chase Bank
12.2019 - 02.2021
School Monitor
East Moriches Middle School
10.2013 - 03.2020
City Mail Carrier
Mastic Beach Post Office
05.2001 - 03.2013
No Degree - Cosmetology
Jon Louis Beauty School
High School Diploma -
William Floyd High School
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