Kimberly Parker
Summary
Highly organized administrative professional with more than 20 years of experience supporting business operations through payroll processing, office administration, project coordination, records management, and customer service. Proven ability to manage complex administrative functions, maintain accurate documentation, prepare reports, and support organizational goals with efficiency and attention to detail. A dependable team member known for professionalism, adaptability, and delivering high-quality administrative support in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Metro Disaster Specialists
01.2015 - Current
- Maintain and monitor documentation to ensure it is compliant with company and insurance policies and procedures
- Oversee and prepare all timesheets for payroll
- Analyze and evaluate methods and techniques related to the efficiency and effectiveness of program administrative functions
- Ensure excellent customer service skills in all situations
- Update and maintain the internal database with client information and invoices
- Coordinate, assign, and dispatch jobs with work crews and estimators
Office Manager
Critter Getters Pest Control
01.2012 - 01.2015
- Implement internal procedures to maximize teamwork and efficiencies
- Accurately document and schedule daily affairs, communications, client appointments, and meetings
- Monitor the progress of daily administrative staff Screen and prioritize all incoming and outgoing communications
- Analyze daily service reports from client appointments
- Provide necessary documentation for and coordinate with outside entities
- Maintain relationships with clients through effective communication and customer service
Customer Service Specialist
Moose Cleaners
01.2005 - 01.2012
- Maintain client information through an internal database
- Monitor and ensure client orders are completed and on time
- Profound knowledge of various types of fabric, washing procedures, and drying temperatures to assist clients in making the most informed decision about their orders
- Handle and resolve various work-related and customer service-related issues, effectively
- Process payments, update invoices, and order necessary supplies
Education
-
General Education Development Diploma
1988
Skills
- Payroll Processing & Timesheet Management
- Administrative & Office Support
- Records & Document Management
- Report Preparation & Data Analysis
- Budget & Expense Tracking
- Project & Program Coordination
- Microsoft Office Suite (Word, Excel, Outlook)
- Professional Written & Verbal Communication
Timeline
Administrative Assistant
Metro Disaster Specialists
01.2015 - Current
Office Manager
Critter Getters Pest Control
01.2012 - 01.2015
Customer Service Specialist
Moose Cleaners
01.2005 - 01.2012
-
General Education Development Diploma