KIMBERLY PARSONS
Scappoose,OR
Summary
Detail-oriented administrative professional with extensive experience in high-volume data entry, record maintenance, document processing, and database management. Proven ability to maintain accuracy while handling confidential information across multiple systems. Strong organizational skills, fast learner, and dependable team member with a background in office support, mail processing, and customer service environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant / Property Management Support
River City & Rentals NW
05.2024 - 10.2025
- Entered and verified tenant rent payments and deposits in AppFolio, ensuring accuracy and compliance.
- Created, assigned, and tracked work orders while maintaining updated digital records.
- Maintained spreadsheets and property lists; updated tenant and unit data across systems.
- Answered and documented tenant and prospect inquiries, ensuring records were complete and current.
Senior Customer Service Representative
Genesis Financial Solutions
04.2021 - 07.2023
- Reviewed and updated detailed account records, notes, and documentation across multiple systems.
- Ensured completeness and accuracy of customer records and required paperwork.
- Performed quality checks on agent documentation and data accuracy.
- Assisted with training by reinforcing correct data handling and documentation procedures.
- Strictly complied with FDCPA/SDCPA guidelines and data security standards.
Mail Processing Clerk
Genesis Financial Solutions
04.2021 - 03.2022
- Scanned and indexed high volumes of inbound and outbound mail into electronic filing systems.
- Tracked and logged six different mail categories, processing hundreds of items daily.
- Verified document accuracy and assisted supervisory staff with workflow support.
Customer Service Representative (Call Center)
Columbia Sportswear
10.2020 - 03.2021
- Documented customer interactions, orders, returns, and claims with strong attention to detail.
- Updated account records and shipping information to ensure accurate order processing.
- Responded to customer emails with clear, professional written communication.
Mail Services Clerk
Zenith Talent Corporation (Ricoh Mail Services for Standard Insurance)
12.2019 - 03.2020
- Sorted, logged, and distributed confidential mail and packages.
- Maintained records, reports, and inventory with a focus on accuracy and security.
Customer Service Representative / Receptionist
Oregon Aero LLC
04.2017 - 05.2019
- Entered and processed phone and online orders using Intuitive software.
- Scanned, labeled, and filed documents to maintain organized digital records.
- Maintained accurate billing, RMA, and customer data.
Office Manager / Receptionist
OM Integrative Medicine
10.2015 - 04.2017
- Entered patient information into a new database with high attention to accuracy and confidentiality.
- Maintained appointment schedules, billing records, and daily cash logs.
- Managed digital and physical filing systems.
Shipping & Receiving Office Clerk
OS Systems
01.2010 - 12.2012
- Reviewed, updated, and archived records for long-term storage.
- Maintained inventory and shipping documentation with consistent accuracy.
- Prepared correspondence and provided reception and administrative support.
Education
Associate of Applied Science - Administrative Assistant, Computer Applications & Office Systems
Portland Community College
Portland, ORSkills
- Data Entry (High Volume & Accurate)
- Database & Record Management
- Document Scanning & Indexing
- Microsoft Office (Excel, Word, Outlook)
- File Organization & Quality Control
- Information Security & Confidentiality
- Multitasking & Time Management
- Written & Verbal Communication
ADDITIONAL STRENGTHS
- Fast learner with minimal supervision
- Strong focus on accuracy and deadlines
- Comfortable with repetitive tasks and high-volume workloads
- Dependable and professional
Timeline
Administrative Assistant / Property Management Support
River City & Rentals NW
05.2024 - 10.2025
Senior Customer Service Representative
Genesis Financial Solutions
04.2021 - 07.2023
Mail Processing Clerk
Genesis Financial Solutions
04.2021 - 03.2022
Customer Service Representative (Call Center)
Columbia Sportswear
10.2020 - 03.2021
Mail Services Clerk
Zenith Talent Corporation (Ricoh Mail Services for Standard Insurance)
12.2019 - 03.2020
Customer Service Representative / Receptionist
Oregon Aero LLC
04.2017 - 05.2019
Office Manager / Receptionist
OM Integrative Medicine
10.2015 - 04.2017
Shipping & Receiving Office Clerk
OS Systems
01.2010 - 12.2012
Associate of Applied Science - Administrative Assistant, Computer Applications & Office Systems
Portland Community College