Kimberly Pena
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Athena Cosmetics Corporation
11.2021 - 01.2024
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Processed customer service orders promptly to increase customer satisfaction.
Caregiver
Aasta Assisted Living Facility
01.2023 - 05.2023
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Call Center Customer Service Representative
Harbor Freight Tools Corporate Office Contact Center
01.2017 - 08.2018
- Answer calls to place orders for customers, resellers, and companies across the US.
- Verify that the ordering process meets the satisfaction for customer needs.
- Email out any last-minute order cancellations.
- Verify that an item placed either online or over phone was in stock for shipment within the next business day.
- Track the customers' orders.
- Locate and email any copies of invoices and/or receipts a customer or company needs for company purposes.
- Add any warranty's for an item onto a customer's order within the 30 days of the customer's order to avoid out of warranty issues with the manufacture.
- Find any alternatives to satisfy customers.
Customer Service Representative
Kylie Jenner Cosmetics
12.2016 - 12.2017
- Claimed and tracked customer service packages.
- Created return labels and processed returns.
- Tested upcoming makeup products
- Attracts potential customers by answering product and service questions; suggestions information about other products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Health Science
California State University - Channel Islands
Camarillo, CA12.2026
Certificate - Certified Nursing Assistant
Serenity Nursing School
Westlake, CA02.2024
Associate of Arts - Psychology
Ventura College
Ventura, CA08.2023
Skills
- Critical Thinking
- Lead Generation
- Product Knowledge
- Teamwork
- Time Management
- Adaptability
- Attention to detail
Timeline
Caregiver
Aasta Assisted Living Facility
01.2023 - 05.2023
Customer Service Representative
Athena Cosmetics Corporation
11.2021 - 01.2024
Call Center Customer Service Representative
Harbor Freight Tools Corporate Office Contact Center
01.2017 - 08.2018
Customer Service Representative
Kylie Jenner Cosmetics
12.2016 - 12.2017
Bachelor of Science - Health Science
California State University - Channel Islands
Certificate - Certified Nursing Assistant
Serenity Nursing School
Associate of Arts - Psychology
Ventura College
Similar Profiles
Sol RomeroSol Romero
Customer Support Lead at Athena CosmeticsCustomer Support Lead at Athena Cosmetics
Leidy CastilloLeidy Castillo
Buyer at Athena CosmeticsBuyer at Athena Cosmetics
Kevin DavisKevin Davis
Federal Security Officer at Diversified Protection Corporation/Athena/Paragon Systems/SCG/Diamond DetectiveFederal Security Officer at Diversified Protection Corporation/Athena/Paragon Systems/SCG/Diamond Detective
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go