Kimberly Perez
Lexington,KY
Summary
I have strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Medical Receptionist/Patient Registrar
Lexington Clinic
Lexington, KY
01.2023 - Current
- Greeted and assisted patients, ensuring a welcoming environment in the reception area.
- Managed appointment scheduling and cancellations.
- Verified patient information for accuracy and completeness during check-in processes
- Managed follow ups and scheduling EMGS, CT SCANS, MRI, referrals for Check out process
- Handled incoming/outgoing calls, addressing inquiries and directing them to appropriate staff members. Checking Voicemails.
- Chart prep for providers
- Assisted in managing office supplies and inventory to ensure operational efficiency.
- Assisted with patient payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Reduced administrative errors by consistently verifying insurance information.
Bilingual Staffing Agent
Surge Staffing
Lexington, KY
08.2021 - 11.2022
- Coordinated recruitment efforts to match candidates with client staffing needs.
- Conducted candidate screenings and interviews to evaluate qualifications and fit.
- Collaborated with hiring managers to understand position requirements and expectations.
- Developed and maintained relationships with clients to enhance service
- Provided training sessions for new staff on recruitment software and best practices.
- Established trusted relationships with candidates, offering valuable career advice and support throughout their job search journey.
- Generated leads through networking events, expanding the company''s potential client base.
- Continuously updated knowledge on employment regulations, ensuring compliance at all times during the recruitment process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted with writing job postings and job descriptions for boards.
Bilingual Customer Service Specialist
Conduent
Lexington, KY
07.2015 - 07.2021
- Provided bilingual support to customers, ensuring effective communication and issue resolution.
- Assisted customers with medicaid applications renewals and case changes.
- Resolved complex customer issues, demonstrating problem-solving skills and product knowledge.
- Helped Trained new bilingual team members on company policies and customer service best practices.
- Maintained accurate records of customer interactions, documenting concerns and resolutions while upholding confidentiality standards.
- Resolved escalated issues through effective problem-solving skills, resulting in satisfied customers and reduced complaints.
- Medicaid eligibility verification processes, increasing efficiency in application processing.
- Analyzed client data to ensure accurate eligibility assessments and timely renewals.
Education
GED -
Family Care Center
Lexington, KYSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Most Medical terminology
- Office administration
- Patient registration
- Insurance verification
- Payment collection
- Reminder calls
- Referral verification
- Fluent in Spanish & English
- Patient scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist/Patient Registrar
Lexington Clinic
01.2023 - Current
Bilingual Staffing Agent
Surge Staffing
08.2021 - 11.2022
Bilingual Customer Service Specialist
Conduent
07.2015 - 07.2021
GED -
Family Care Center