Kimberly Phillips
Sanford,FL
Summary
Dynamic and results-oriented professional with a proven track record at UnitedHealthcare, adept in customer service and problem-solving. Excels in relationship building and workload management, leveraging strong computer skills and healthcare knowledge to enhance patient and customer satisfaction. Demonstrated ability to improve service delivery by effectively addressing complex issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Dietary Aide
Marina Isle Assisted Living
Sanford , FL
04.2024 - Current
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
Packer
Amazon
Deltona, Florida
12.2020 - Current
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Labeled boxes, crates, and other containers accurately.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Utilized barcode scanners to track incoming and outgoing shipments.
Patient Access Representative
AssistRx
Orlando , FL
10.2016 - 10.2019
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
Customer Service Representative
UnitedHealthcare
Lake Mary, Florida
11.2009 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Home Health Certified Nursing Assistant
Sanford Manor
Sanford , FL
01.2012 - 10.2014
- Assisted patients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided emotional support to patients and families.
- Performed vital signs monitoring including blood pressure, temperature and pulse.
- Transported patients to doctor's appointments or other activities outside the home.
- Maintained a clean, safe environment for patients by following infection control procedures.
- Provided basic wound care according to established protocols.
- Educated family members on how to properly care for their loved one at home after discharge from hospitalization.
Education
High School Diploma -
Seminole High School
Sanford , FL05-2006
Some College (No Degree) - Nursing
Cambridge Institute of Allied And Health
Longwood, FLSkills
- Meal Planning
- Cooking
- Food handling safety
- Dining room setup
- Customer Service
- Dining room service
- Scheduling and Planning
- Patient Communication
- Verbal Communication
- Flexible Schedule
- Relationship Building
- Sanitation Practices
- Problem-Solving
- Healthcare
- Workload Management
- Computer Skills
- Hygiene standards
Timeline
Dietary Aide
Marina Isle Assisted Living
04.2024 - Current
Packer
Amazon
12.2020 - Current
Patient Access Representative
AssistRx
10.2016 - 10.2019
Home Health Certified Nursing Assistant
Sanford Manor
01.2012 - 10.2014
Customer Service Representative
UnitedHealthcare
11.2009 - 10.2017
High School Diploma -
Seminole High School
Some College (No Degree) - Nursing
Cambridge Institute of Allied And Health