Kimberly Polzner
Wickliffe
Summary
Dynamic Operations Manager with a proven track record at 725 Transportation Company, enhancing efficiency and reducing delays. Skilled in problem-solving and team leadership, I implemented strategic initiatives that improved company culture and optimized resource allocation, resulting in increased operational effectiveness and employee satisfaction.
Overview
22
22
years of professional experience
Work History
Operations Manager
725 Transportation Company
Warrensville Heights, OH
07.2019 - Current
- Streamlined logistics operations to enhance efficiency and reduce operational delays.
- Managed daily transportation schedules, ensuring timely deliveries and optimal resource allocation.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Marco's Pizza
Bedford, OH
04.2004 - 07.2019
- Directed daily operations to ensure efficient workflow and customer satisfaction.
- Mentored management team on best practices to enhance service quality and operational efficiency.
- Implemented inventory control systems, reducing waste and optimizing stock levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
No Degree -
The Toledo University
Toledo, OHHigh School Diploma -
The Euclid High School
Euclid, OHSkills
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Schedule management
- Planning and implementation
- Policies and procedures implementation
Timeline
Operations Manager
725 Transportation Company
07.2019 - Current
General Manager
Marco's Pizza
04.2004 - 07.2019
No Degree -
The Toledo University
High School Diploma -
The Euclid High School