Kimberly Ponds
McBee,SC
Summary
Compassionate healthcare professional with a background in nursing, known for high productivity and efficient task completion. Skilled in patient care management, emergency response, and infection control. Excel at communication, teamwork, and empathy, ensuring optimal patient outcomes and collaborative healthcare environments.
Overview
14
14
years of professional experience
Work History
Registered Nurse
Wilson Senior Care
Hartsville, South Carolina
10.2025 - Current
- Provided comprehensive patient care in collaboration with multidisciplinary teams.
- Developed individualized nursing care plans to meet patient needs effectively.
- Administered medications and monitored patient responses to ensure safe and effective treatment outcomes.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Documented patient progress notes to maintain accurate and comprehensive patient records.
Call Center Representative
Seneca Call Center
Hartsville, SC
06.2018 - Current
- Completed high volume of outbound calls per day with above-average conversion rate.
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints, enhancing customer satisfaction.
- Communicated key product and service information to customers, facilitating informed decision-making.
- Updated customer accounts and contact information in call management databases, ensuring data accuracy and accessibility.
Receptionist
G & I Auto Sales, LLC
Hartsville, SC
10.2015 - 06.2018
- Answered telephones and greeted visitors, assisting with inquiries and directing them to appropriate resources.
- Provided administrative support by managing documents, processing faxes, and ensuring efficient copying for team members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
Sales Associate/Stocker
American Eagle Outfitters, Inc
Florence, SC
04.2015 - 11.2017
- Arranged merchandise displays with signage to enhance customer engagement and reduce overstock.
- Answered product inquiries using current knowledge of sales and promotions to assist customers effectively.
- Processed payments and maintained accurate drawers to meet financial targets.
- Prepared merchandise for sales floor by labeling items with codes and accurate pricing to ensure smooth transactions.
Direct Support Professional
CHESCO Services
Chesterfield, SC
06.2014 - 01.2015
- Oversaw medication administration and facilitated personal hygiene and daily living activities to ensure client well-being and safety.
- Supported client with personal hygiene, mobility, and transportation to enhance independence and quality of life.
- Monitored and documented clients' progress through detailed observations and conversations to support individualized care plans.
Certified Nursing Assistant/Unit Clerk
Carolina Pines Regional Medical Center
Hartsville, SC
12.2011 - 08.2012
- Collected specimens, monitored vitals, and ensured patient comfort to create optimal care environment.
- Responded to signal lights and service requests to support patient needs.
- Submitted patient’s medical claims to insurance companies.
- Facilitated patient discharge and scheduled follow-up appointments.
Education
Associate of Science Degree - Nursing
Northeastern Technical College
Cheraw, SC05.2025
Labor & Delivery/Postpartum Preceptorship -
Carolina Pines Regional Medical Center
Hartsville, SC04.2025
Clinical Rotation IV - Cardiac Cath Lab/ Emergency Room
Medical University of South Carolina
Florence, SC04.2025
Clinical Rotation III - Labor & Delivery/ Postpartum
Medical University of South Carolina
Florence, SC07.2024
Clinical Rotation II - Medical Surgical/ Outpatient Surgery, Postpartum, Intensive Care Unit/ Emergency Room
Carolina Pines Regional Medical Center
Hartsville, SC04.2024
Clinical Rotation I - Medical Surgical/ Intensive Care Unit/ Outpatient Surgery
Mcleod Health
Cheraw, SC10.2023
High School Diploma - Business Completer, Health Science Completer, Certified Nursing Assistant Recipient
McBee High School
McBee, SC06.2011
Skills
- Multitasking and Prioritization
- Customer Service
- Microsoft proficiency
- Creative problem-solving
- Call Center Operations
- Critical thinking
Timeline
Registered Nurse
Wilson Senior Care
10.2025 - Current
Call Center Representative
Seneca Call Center
06.2018 - Current
Receptionist
G & I Auto Sales, LLC
10.2015 - 06.2018
Sales Associate/Stocker
American Eagle Outfitters, Inc
04.2015 - 11.2017
Direct Support Professional
CHESCO Services
06.2014 - 01.2015
Certified Nursing Assistant/Unit Clerk
Carolina Pines Regional Medical Center
12.2011 - 08.2012
Associate of Science Degree - Nursing
Northeastern Technical College
Labor & Delivery/Postpartum Preceptorship -
Carolina Pines Regional Medical Center
Clinical Rotation IV - Cardiac Cath Lab/ Emergency Room
Medical University of South Carolina
Clinical Rotation III - Labor & Delivery/ Postpartum
Medical University of South Carolina
Clinical Rotation II - Medical Surgical/ Outpatient Surgery, Postpartum, Intensive Care Unit/ Emergency Room
Carolina Pines Regional Medical Center
Clinical Rotation I - Medical Surgical/ Intensive Care Unit/ Outpatient Surgery
Mcleod Health
High School Diploma - Business Completer, Health Science Completer, Certified Nursing Assistant Recipient
McBee High School