Field Operations HR Specialist and Compliance Coordinator with 10+ years of experience acting as the primary HR support for high-volume, operational environments. Highly skilled in service delivery triage, directing field staff to self-service resources, and efficiently coordinating local HR tasks for large, dispersed teams. Expert proficiency in HR technology, including Workday, SAP, UKG Pro, and Taleo, ensuring seamless staff readiness, regulatory audit preparedness, and compliance with OSHA and EEO standards in fast-paced industrial settings. Dedicated to supporting manager teams and driving operational excellence.
Overview
16
16
years of professional experience
Work History
Human Resources & Operations Manager
Seven Generations Wellness Institute / Heritage Foundation
Houston, TX
01.2017 - Current
Regulatory Compliance & Policy: Drafted HR policies, employee handbooks, and standard operating procedures (SOPs) to ensure strict adherence to federal ADA, EEOC, and Title II guidelines, a critical function for managing large, regulated workforces.
High-Volume Staffing Coordination: Managed local hiring processes, including posting jobs, coordinating high-volume interviews for field and management teams, and updating job descriptions to align with operational and compliance needs.
Centralized HR Support & Triage: Acted as the initial point of contact for employees, utilizing communication systems (Jabber/Teams) to direct staff to the appropriate HR self-service portals and service centers, ensuring efficient transactional support across dispersed sites.
Audit Preparation & Process Improvement: Guided program support to regulatory initiatives by coordinating sensitive information for internal and external audits, including quality management reviews, with a strong focus on reporting standards.
Benefits & Leave Management: Directed employees to resources for benefits enrollment and aided with inquiries related to Return from Leave of Absence and Workers' Compensation, utilizing CRM tools (like Salesforce) to track, manage, and resolve cases efficiently.
Coordinated rapid staffing and deployment logistics, successfully managing high-volume candidate onboarding and credentialing under strict federal guidelines for high-stakes, time-sensitive project environments.
Utilized call management protocols (similar to Finesse) to handle high-volume inbound inquiries during deployment phases, ensuring accurate and rapid candidate processing and documentation.
Collaborated with multidisciplinary teams to improve workflow, documentation, and staff deployment processes, significantly reducing mobilization time.
HR Coordinator / Program Manager
Various Healthcare & Nonprofit Roles
TX
01.2010 - 01.2017
Supported employee relations, benefits counseling, and administered workplace safety compliance and occupational health screenings, ensuring a safe and compliant working environment.
Facilitated local orientation programs and assisted with content delivery for new hires, ensuring rapid assimilation into company policies and procedures.
Education
Organizational Leadership
Western Governors University
Licensed Vocational Nurse - undefined
Texas Careers
San Antonio, Texas
Minor - Business Administration
Texas Careers
San Antonio, Texas
01.2004
Skills
HRIS & Applicant Tracking Systems (ATS): Workday, SAP, UKG Pro, Taleo, HRIS & Document Management Systems
Communication & Tools: SharePoint & Microsoft 365, Zoom / WebEx / Microsoft Teams, Salesforce (Case Management), EPIC (EHR) familiarity
CORE COMPETENCIES
HR Front Office & Service Delivery Triage
High-Volume Staffing & Onboarding Coordination
HRIS & Applicant Tracking Systems (Workday, SAP, Taleo, UKG Pro)
Regulatory Compliance & Safety Documentation Support
Workers' Compensation & Leave Administration Support
Project Coordination & Standard Operating Procedures (SOPs)