Kimberly Ragsdell
Chicago,IL
Summary
Dynamic professional with proven expertise in beverage preparation and customer service excellence, honed at Rivers Casino Des Plaines and BaseHit BBQ and Catering. Skilled in staff management and responsible alcohol service, I excel in creating positive customer experiences and driving performance improvement. Demonstrated ability to lead teams in high-volume settings, enhancing operational efficiency and profitability.
Overview
6
6
years of professional experience
Work History
Bartender
Rivers Casino Des Plaines
2022.11 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Created attractive bar displays by strategically arranging bottles and glasses.
Daycare Provider
Self Employed Services
2020.02 - 2022.12
- Planned and guided age-appropriate tasks like reading, crafts and Type.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created and implemented diverse educational strategies to boost development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Met with parents about daily activities, positive developments, and issues.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Bar Porter
Rivers Casino Des Plaines
2021.11 - 2022.11
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Restocked ice, condiments, and snacks.
- Replaced empty kegs and soda syrups.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Learned how to make wide variety of mixed drinks.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Greeted customers and provided friendly, knowledgeable service.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Restaurant Manager, Cashier, Caterer
BaseHit BBQ and Catering
2018.06 - 2021.01
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Diploma - Culinary Arts
Lucy Flowers High School
Chicago, IL06.2002
Skills
- Beverage Preparation
- Health codes compliance
- Menu Memorization
- Suggestive Selling
- Food Service
- Food Preparation
- Payment Processing
- Food Running
- Group reservations management
- Dining room management
- Salesmanship
- Team training and development
- Inventory
- Handling Difficult Customers
- Professional Appearance
- Clear and effective communication
- Complex Problem-Solving
- Organizational ability
- Customer Service
- Service-oriented mindset
- Cash Register Operation
- Outgoing Personality
- Classic cocktails
- Customer service expertise
- Hospitality service expertise
- Performance Improvement
- Engaging personality
- Highly reliable
- Preparing garnishes
- Liquor, beer, and wine knowledge
- Responsible Alcohol Service
- Staff Management
- Changing beer kegs
Timeline
Bartender
Rivers Casino Des Plaines
2022.11 - Current
Bar Porter
Rivers Casino Des Plaines
2021.11 - 2022.11
Daycare Provider
Self Employed Services
2020.02 - 2022.12
Restaurant Manager, Cashier, Caterer
BaseHit BBQ and Catering
2018.06 - 2021.01
Diploma - Culinary Arts
Lucy Flowers High School
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