Kimberly Ramirez
Houston,Texas
Summary
Reliable candidate with a solid grasp of delivering quality administrative professional tasks for over 4 years. Exceptional communication, self-driven, and strong customer service abilities. Enthusiastic about securing a long-term role where I can leverage my skills and experience. My capacity to adjust strategies guarantees enhanced performance and quantifiable outcomes, positioning me as a valuable member of any team.
Overview
2
2
years of professional experience
Work History
Front Medical Administrator
Katy Women's Care
09.2024 - Current
- A highly organized and efficient Front Office Administrator with a demonstrated history of enhancing productivity and customer satisfaction through process improvements.
- Optimizing onboarding processes and introducing innovative systems to minimize errors and boost efficiency.
- Responsible for training new staff and overseeing daily office operations to ensure smooth functionality.
- Manages various tasks such as coordinating schedules and providing comprehensive administrative support, checking in patients, including incoming calls, message taking, and email correspondence.
Referral Coordinator
Family Medicine Specialist
05.2024 - 09.2024
- Enhanced patient satisfaction via efficient communication between healthcare professionals and patients.
- Maintained accurate documentation of every referral and arranged appointments.
- Optimized the patient referral procedure to ensure timely appointments with specialists.
- Notified referring providers about any alterations or postponements in the scheduling of specialist appointments.
- Confirmed future appointments with patients via phone calls or email notifications.
Medical Receptionist
Family Medicine Specialist
10.2023 - 05.2024
- Greeted patients and visitors to evaluate their requirements and offer suitable guidance.
- Managed incoming phone calls by receiving, answering, and addressing inquiries.
- Gathered patient data, handled registration paperwork, and processed payment transactions.
- Helped patients via phone and in person to resolve different billing and scheduling issues.
- Confirmed insurance coverage for patients and addressed any missing or inaccurate details to improve the billing procedure.
Education
SOME COLLEGE -
Houston Community College
HIGH SCHOOL DIPLOMA -
Taylor High School
01.2015
Skills
- Bilingual (English & Spanish)
- Customer service
- Training & Onboarding
- Excellent time management
- Adaptability
- Problem Solving
- Computer skilled
- Clinical Support
- Self-Motivation
- Professionalism
- Effective Communication
Timeline
Front Medical Administrator
Katy Women's Care
09.2024 - Current
Referral Coordinator
Family Medicine Specialist
05.2024 - 09.2024
Medical Receptionist
Family Medicine Specialist
10.2023 - 05.2024
SOME COLLEGE -
Houston Community College
HIGH SCHOOL DIPLOMA -
Taylor High School