YAMILET RENDON LUNA
Phoenix,AZ
Summary
Dynamic bilingual professional with extensive experience in medical office administration at CenterWell Senior Primary Care. Proven track record in insurance verification and appointment management, enhancing patient satisfaction. Adept at maintaining HIPAA compliance while delivering exceptional customer service and training staff to optimize operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
CenterWell Senior Primary Care
Phoenix, AZ
07.2023 - Current
- Greeted patients and managed check-in processes to ensure smooth operations.
- Assisted patients with insurance verification and billing inquiries to enhance service quality.
- Trained new reception staff on office protocols and EHR usage for operational efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Front Desk Receptionist
Arizona Digestive Health
Avondale, AZ
08.2022 - 12.2022
- Assisted in maintaining accurate patient records in electronic health record systems.
- Coordinated with healthcare professionals to streamline patient care services and enhance satisfaction.
- Addressed inquiries and resolved issues promptly, contributing to overall service excellence.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
Front Desk Receptionist
Desert Terrace Nursing Hm
Phoenix, AZ
03.2022 - 07.2022
- Greeted visitors and patients, ensuring positive first impressions and effective communication.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments and maintained calendars for medical staff, enhancing operational flow.
- Processed patient admissions and discharges, ensuring compliance with facility protocols.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Call Center Representative
Maximus
Phoenix, AZ
08.2021 - 02.2022
- Managed high-volume inbound calls, ensuring customer inquiries received prompt attention.
- Assisted customers with account issues, providing accurate information and resolving concerns efficiently.
- Documented customer interactions in CRM system, maintaining detailed records of service requests.
- Collaborated with team members to identify process improvements, enhancing overall service delivery.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Warehouse Worker
Amazon
Phoenix, AZ
06.2020 - 11.2020
- Loaded and unloaded shipments, ensuring accurate placement in designated areas.
- Conducted regular inventory audits to maintain stock accuracy and organization.
- Collaborated with team members to meet daily production targets consistently.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
Fast Food Worker
Raising Cane's
Avondale, AZ
01.2018 - 05.2020
- Assisted in preparing food items according to standardized recipes and safety guidelines.
- Demonstrated efficiency in operating kitchen equipment and maintaining cleanliness standards.
- Collaborated with team members to ensure timely service during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
Education
High School Diploma -
Raymond S Kellis High School
Glendale, AZ05.2019
Skills
- Bilingual (English & Spanish)
- Appointment management
- Insurance verification
- Medical office administration
- Information documentation
- Payment collection
- HIPAA compliance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
CenterWell Senior Primary Care
07.2023 - Current
Front Desk Receptionist
Arizona Digestive Health
08.2022 - 12.2022
Front Desk Receptionist
Desert Terrace Nursing Hm
03.2022 - 07.2022
Call Center Representative
Maximus
08.2021 - 02.2022
Warehouse Worker
Amazon
06.2020 - 11.2020
Fast Food Worker
Raising Cane's
01.2018 - 05.2020
High School Diploma -
Raymond S Kellis High School