Dayanna Reyes Gracia
Pembroke Pines,FL
Overview
4
4
years of professional experience
Work History
Front Desk Medical Receptionist
Infinity Health Care Group
Sunrise, FL
03.2025 - Current
- Medical Office Receptionist
- Greet and check in patients in a friendly, professional manner
- Schedule, confirm, and reschedule patient appointments
- Answer and direct incoming calls; respond to patient inquiries
- Collect co-pays and verify insurance and ID
- Maintain and update patient records and charts
- Prepare forms and documentation for medical staff
- Ensure the reception area is clean and organized
- Uphold patient confidentiality and HIPAA compliance
- Scheduled appointments, managed patient records and updated medical histories.
Member Services Representative
CVS Health
07.2023 - 02.2025
- Delivered personalized support to seniors receiving Medicare in Florida.
- Collaborated with sales and case management teams to match members to optimal health plans.
- Managed a daily caseload of 110 cases and 30+ member calls.
- Assisted members in obtaining critical programs like Medicaid and SNAP.
- Resolved enrollment, coverage, and benefit issues swiftly and accurately
Enrollment Services Representative
National Employee Benefits Administrators
Pembroke Pines, FL
01.2022 - 07.2023
- Guided members through healthcare plan enrollment process, both in person and via phone.
- Provided education on benefits and eligibility, ensuring accurate documentation.
- Prioritized excellent customer service to ensure a smooth enrollment experience.
- Assisted with the enrollment of new employees into health insurance plans.
- Assisted in organizing and preparing on-site open enrollment meetings.
- Attended open enrollment meetings providing members with their benefit information, answered questions and assisted in enrollment.
Education
High School Diploma -
Everglades High School
Miramar06-2019
Skills
- Patient Communication & Engagement
- Medicare/Medicaid Knowledge
- Medical Terminology & Coding
- Insurance Verification & Claims
- Bilingual (English & Spanish)
- Conflict Resolution & Problem Solving
- Data Entry & Health Records Management
- Time Management & Multitasking
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Customer service
- Front office operations
- Patient relations
- Health plan enrollment
Timeline
Front Desk Medical Receptionist
Infinity Health Care Group
03.2025 - Current
Member Services Representative
CVS Health
07.2023 - 02.2025
Enrollment Services Representative
National Employee Benefits Administrators
01.2022 - 07.2023
High School Diploma -
Everglades High School