Kimberly Ratcliffe
Moseley,VA
Summary
Enthusiastic Administrative Assistant and Financial Manager with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
32
32
years of professional experience
Work History
Administrative Specialist
People Incorporated
Abingdon, VA
06.2023 - 02.2026
- Managed affordable housing applications from intake through completion, maintaining detailed logs for email, mail, and phone correspondence to ensure accuracy, completeness, and timely processing for property managers.
- Oversaw 32 properties utility accounts by tracking monthly logs, preparing purchase requests, and supporting payment of utilities and vendor invoices on time.
- Monitored two high-volume affordable housing inboxes, updated application statuses, and routed inquiries to appropriate staff.
- Responded to a large volume of phone calls, providing clear and accurate information on housing programs and agency services to individuals from diverse socio-economic backgrounds. Collaborated with applicants and internal teams to resolve issues and maintain program compliance.
- Quickly learned the OneSite property management system and completed all required People Inc. and affordable housing training. Demonstrated strong time-management skills by effectively prioritizing workload, managing competing deadlines, and performing consistently in a fast-paced environment.
Administrative Assistant (Admin Assistant)
Morrison Healthcare
Bristol, TN
10.2022 - 05.2023
- Answered incoming calls and directed inquiries in a professional, client-focused manner while maintaining confidential personnel files and supporting management with sensitive employment and labor-relations documentation, including proposed disciplinary notices.
- Assisted with daily staffing needs by securing coverage during unexpected call-outs and building strong working relationships with coworkers, administrators, and supervisors.
- Entered weekly cash sales and meal counts for corporate analysis and reconciled daily bank deposits for Loomis pickup.
- Processed vendor invoices with accuracy, verifying calculations and ensuring pricing aligned with bid specifications, and completed monthly vendor statement reconciliations and state claim forms for reimbursement.
- Supported end-of-month financial reporting, participated in required in-service and safety meetings, and consistently maintained a clean, safe, and compliant work environment while demonstrating strong adherence to safe work practices.
- Spearheaded training for 8 cashiers on cash handling procedures.
Business Manager
Fayetteville Pet Resort
Fayetteville, NC
04.2016 - 10.2016
- Delivered consistently positive customer experiences by fostering a welcoming atmosphere and upholding high service standards.
- Developed and implemented a comprehensive Daily Operations Standard that streamlined workflows and improved overall performance. Maintained the professional presentation and operational readiness of the entire facility.
- Executed full Manager-on-Duty responsibilities, including opening and closing procedures, issue resolution, and day-to-day operational oversight.
- Led by example to provide exceptional, efficient client service and ensured all associates adhered to the same standards. Facilitated clear, effective communication among clients, associates, managers, and ownership to support smooth operations and strong team alignment.
- Managed approximately 40 incoming calls daily for reservations.
Military Financial Management
U. S. Army
Fort Bragg, NC
09.1993 - 09.2013
- Energetic, results-driven leader with 20 years of proven success overseeing complex operations, managing competing priorities, and driving initiatives to completion.
- Consistently trusted with roles of increasing responsibility due to strong judgment, accountability, and reliable follow-through. Highly organized and initiative-taking professional with deep expertise in documentation, compliance, cost control, and financial administration.
- Skilled at optimizing workflows, elevating operational efficiency, and supporting strategic decision-making through precise analysis and reporting.
- Experienced across key business functions including accounting, database management, and human resources, and recognized as a team player with effective communication, time-management, and decision-making abilities.
- Handpick to train 10 Army Reserve and 5 National Guard Units for deployment to Operation Iraqi Freedom and The War in Afghanistan. T
Education
Bachelor's Degree - Business Administration
Campbell University
Buies Creek, NC12.2017
Skills
- Customer relations
- Verbal communication
- Billing oversight
- Account reconciliation
- Microsoft office
- Data entry
- Documentation and recordkeeping
- Multitasking and time management
Honors & Activities
U.S Army Meritorious Medal, Armed Forces Expeditionary Medal (Haiti), Humanitarian Service Medal (Bosnia), NATO Medal (Bosnia), Iraq Campaign Ribbon (2)
Additional Information
Available to start work immediately.
Timeline
Administrative Specialist
People Incorporated
06.2023 - 02.2026
Administrative Assistant (Admin Assistant)
Morrison Healthcare
10.2022 - 05.2023
Business Manager
Fayetteville Pet Resort
04.2016 - 10.2016
Military Financial Management
U. S. Army
09.1993 - 09.2013
Bachelor's Degree - Business Administration
Campbell University